Experience the Quality Difference
At Quality Carpets, we pride ourselves on providing exceptional customer service, workmanship, and attention to detail. As a locally owned and family-run business, we have been proudly serving the Greater Rochester area for over 50 years. We specialize in providing high-quality flooring products and services to residential, commercial, and business customers. Whatever your flooring needs, we have the solution.
Our Story
Quality Carpets is a well-established family-run business that has been serving the Greater Rochester area for over 50 years. Our commitment to providing the highest quality flooring products and exceptional customer service has earned us a reputation as a trusted and reliable flooring contractor. We take pride in our workmanship and attention to detail, ensuring that every customer is completely satisfied with their flooring installation.
Our Services
At Quality Carpets, we offer a comprehensive range of flooring services, including sales, service, and installation of high-quality flooring products. We have an extensive range of flooring options, including carpet, hardwood, laminates, tile, and vinyl. Our team of experts is dedicated to helping you find the perfect flooring solution for your home or business. We offer free measuring estimates and bring samples to your home, making the selection process easy and convenient.
Our Products
We are proud to offer a diverse range of flooring products from well-known brands, including Shaw, Mohawk, Masland & Dixie Home, Bliss Magic Fresh, Phoenix Mills, Bruce, Bella Cera, Quick Step, Faus Flooring, Armstrong Alterna TM & Alterna Reserve, Mannington, Congoleum, and Karndean Floor. Our products are environmentally friendly, durable, safe, and easy to clean. We are happy to provide free measuring estimates and bring samples to your home, ensuring that you find the perfect flooring solution for your needs.
Why Choose Us
At Quality Carpets, we are committed to providing exceptional customer service, workmanship, and attention to detail. Our team of experts is dedicated to helping you find the perfect flooring solution for your home or business. We offer a comprehensive range of flooring services, including sales, service, and installation of high-quality flooring products. With over 50 years of experience serving the Greater Rochester area, you can trust that we will provide you with the best possible flooring solution.
Excellent Customer Service and Product Quality
Several reviewers praised the excellent customer service and product quality at Quality Carpets. The staff was described as friendly, helpful, and knowledgeable. Many reviewers mentioned that the staff went out of their way to help them, providing a wonderful buying experience. The quality of the carpets was also praised, with many reviewers stating that they were impressed with the selection and value for money.
Family-Owned and Operated Business
Reviewers also appreciated that Quality Carpets is a family-owned and operated business. This was seen as a positive aspect, with reviewers praising the personal touch and dedication to customer satisfaction.
Professionalism and Value
Many reviewers praised the professionalism and value provided by Quality Carpets. The staff was described as knowledgeable and helpful, and the prices were seen as reasonable. The quality of the carpets was also praised, with many reviewers stating that they were impressed with the selection and value for money.
Negative Experiences
However, not all reviewers had a positive experience. Some reviewers complained about poor customer service, including rude and unhelpful staff. Some reviewers also mentioned that the installation crew was unprofessional and did not clean up after themselves.
Common Issues
Some common issues mentioned by reviewers included poor communication, unhelpful staff, and unprofessional behavior. Some reviewers also mentioned that the company did not follow through on their promises, such as providing a room-by-room breakdown of the estimate.
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