Preserve Home Value and Increase Curb Appeal
Our Vision and Values
Rochester Hardwood Floor was born out of a deep passion for hardwood floors and a commitment to quality craftsmanship. For over 25 years, we've proudly served the Monroe County area, providing expert hardwood floor repairs, refinishing, and installations. It's not just about laying down boards; it's about creating a timeless elegance that enhances your home's character.
Expert Craftsmanship and Attention to Detail
Our skilled craftsmen are seasoned professionals, highly trained and meticulous in their approach. We never subcontract our work, ensuring complete control over quality and customer satisfaction. From careful assessment and consultation to the final buff and polish, every step is guided by a meticulous attention to detail.
Unwavering Customer Service
For us, it's not just about exceptional craftsmanship. We believe in building strong, lasting relationships with our clients. Our dedicated team communicates clearly, listens attentively to your needs, and provides personalized recommendations tailored to your vision and budget.
Comprehensive Services
We offer a comprehensive range of services to cater to all your hardwood floor needs:
- Installation: Whether you're building a new home or replacing outdated floors, we provide expert installation of unfinished or pre-finished hardwood.
- Refinishing & Repair: Breathe new life into your existing floors with our professional refinishing and repair services. We can restore scratches, dents, and faded finishes to their former glory.
- Custom Staining: Create the perfect aesthetic with our extensive selection of stains and finishes. We'll work with you to achieve the desired color, texture, and protection level.
- Borders & Inlays: Enhance your floors with intricate borders and inlays made from premium materials. We can also restore or replace damaged borders and transitions.
Quality Materials and Sustainable Practices
We use only the highest quality materials from trusted manufacturers, ensuring lasting beauty and performance. We prioritize sustainable practices, opting for eco-friendly finishes and responsible waste management.
Schedule Your Consultation Today
Contact us today to schedule a free consultation and discuss your project. We'll be happy to share our expertise, provide a personalized quote, and answer any questions you may have.
Quality of Work
The reviews of Rochester Hardwood Floor (RHF) are mixed. Some customers were satisfied with the quality of work, while others were disappointed. RHF received praise for their attention to detail, professionalism, and ability to transform hardwood floors. However, some customers experienced issues with the quality of work, including wavy floors, uneven finishes, and imperfect repairs.
Communication
Communication was an issue for some customers who felt that RHF failed to deliver on their promises. One customer reported that the crew that arrives the next day are two different guys, and the process was not as assured to the customer from the beginning. Another customer felt that it was radiosilence after the job was done and they didn't receive any response to their complaints.
Customer Satisfaction
The level of customer satisfaction varies among the reviews. While some customers were extremely satisfied with the work done by RHF, others were unhappy with the results. One customer felt that the damage was done, and the floor would be permanently wavy. Another customer reported that the crew was sloppy, and the floor had uneven finishes. On the other hand, some customers praised the quality of the work, mentioning that it turned out better than they imagined.
Recommendation
The recommendation of RHF varies among the reviews. Some customers would not recommend the company due to poor quality of work, while others highly recommend them. One customer mentioned that they would recommend using a company that puts more care into their process and uses more experienced crews. On the other hand, many customers praised the quality of work and would highly recommend RHF.
Be the first to review Rochester Hardwood Floor.
Write a Review
