At J.S. Excel Flooring, we take pride in being a full-service flooring installation company and retail showroom, dedicated to providing top-notch flooring solutions to our valued customers in Rochester, Webster, Penfield, Fairport, and surrounding areas. With over 15 years of experience in the industry, our commitment to excellence has earned us an impeccable reputation and a long list of satisfied clients.
Our Story
Our journey began with a passion for delivering exceptional craftsmanship, attention to detail, clear communication, honesty, and integrity. Today, we are proud to be one of the most trusted names in the flooring industry, with a loyal customer base that trusts us to deliver nothing but the best. Our team of experts is dedicated to providing personalized service, ensuring that every client receives the highest level of care and attention.
Flooring Services
We understand that every home or business is unique, and that's why we offer a wide range of flooring services to cater to diverse needs and preferences. Our extensive selection includes:
- Carpet Flooring: We offer a vast collection of carpets and area rugs from top brands, along with expert installation services for residential and commercial settings.
- Ceramic Tile Flooring: Our showroom features an impressive selection of fashionable, unusual, and retro ceramic, porcelain, glass, and natural stone tiles to suit every style and budget.
- Hardwood Flooring: We take pride in offering an incredibly diverse collection of hardwood floor options, combining traditional and exotic hardwoods to add timeless beauty to any living space.
- Laminate Flooring: Our laminate wood floors and laminate tile floors are designed to bring creativity and personality to any room, with superior direct-pressure laminate technology for unmatched durability.
- Vinyl Flooring: Our Luxury Vinyl products capture the essence of natural materials, offering the perfect blend of style, performance, and affordability.
Why Choose Us
At J.S. Excel Flooring, we are committed to providing an exceptional customer experience, from the initial consultation to the final installation. Our team of experts will work closely with you to understand your needs, preferences, and budget, ensuring that you find the perfect flooring solution that exceeds your expectations. With our extensive selection, competitive pricing, and unparalleled customer service, we are confident that you will find what you're looking for at our showroom.
Positive Experiences
Many customers have had excellent experiences with J.S. Excel Flooring, Inc. They praised the company's accommodating nature, professional installation team, and high-quality work. Customers appreciated the staff's knowledge and helpfulness in finding the right products for their needs. The company's competitive pricing and timely installation were also highlighted as positives.
Negative Experiences
On the other hand, some customers had disappointing experiences with the company. Some issues included poor customer service, unresponsive staff, and a lack of communication. One customer had a bad experience with the pickup process and return policy, while another was unhappy with the store's limited hours and unhelpful staff.
Common Themes
Some common themes emerged from the reviews, including the importance of good customer service and communication. While some customers had positive interactions with the staff, others felt neglected or ignored. The company's return policy and pickup process were also areas of contention.
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