Experience the Difference
At Discover Hardwood Flooring & Design, we take pride in being the go-to experts for all your hardwood flooring needs in Rochester and Western NY. With over 20 years of experience, our team is dedicated to providing exceptional installation, refinishing, and custom design services that exceed our customers' expectations.
Our founder, Stephan Sykes, also known as "The Floor Guy, " has a lifelong passion for hardwood flooring. As a Rochester native, he has committed himself to delivering top-notch results that have earned him an impeccable reputation in the industry. With a keen eye for detail and a passion for delivering exceptional customer service, Stephan has cultivated a team that shares his vision of delivering only the best.
Our Services
At Discover Hardwood Flooring & Design, we specialize in:
- Installation: We install raw wood and factory-finished flooring, including hardwood and engineered hardwood. Our expert team takes care to ensure a seamless installation process that meets your unique needs.
- Refinishing: Our refinishing services are designed to breathe new life into your existing hardwood floors. Our team of experts will restore your floors to their original glory, making them look like new again.
- Custom Design: If you're looking for a unique and personalized approach to hardwood flooring, our custom design services are tailored to meet your specific needs. From repairs to sales, we'll work with you to create a one-of-a-kind solution that exceeds your expectations.
Why Choose Us
At Discover Hardwood Flooring & Design, we're committed to delivering exceptional results that meet and exceed our customers' expectations. With our extensive experience, attention to detail, and passion for hardwood flooring, we're confident that we can provide you with the perfect solution for your flooring needs. Whether you're looking to install new flooring, refinish existing floors, or design a custom solution, we're here to help.
Excellent Customer Service and Workmanship
The reviews highlight the exceptional customer service and workmanship of Discover Hardwood Flooring & Design. The company's attention to detail, professionalism, and cleanliness are consistently praised by customers. The team's ability to tie new work into existing floors seamlessly, communicate effectively, and provide high-quality results have earned them a reputation for excellence.
Expert Craftsmanship and Attention to Detail
The company's craftsmen, including Steve and Luke, are commended for their expertise and attention to detail. They are praised for their ability to fix poor flooring installations and restore faith in customers who have had negative experiences with other contractors. Their work is described as "stunning, " "amazing, " and "beautiful, " with customers expressing their delight with the final results.
Reasonable Pricing and Value for Money
Customers appreciate the company's reasonable pricing and value for money. They offer competitive estimates, and their prices are often lower than those of other contractors. The company's commitment to providing exceptional service at an affordable price has earned them a loyal customer base.
Minor Issues with Communication
One reviewer experienced a minor issue with communication, feeling that the representative's friendliness waned when they questioned the company's estimate process. However, this is an isolated incident, and the majority of reviews praise the company's communication and customer service.
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