Business Details
Emergency
services
Open 24/7
always available
Expert Disaster Restoration Services in Reno, NV
At 911 Restoration of Reno, we are dedicated to helping residents and businesses recover from property damage disasters with speed, expertise, and compassion. Our certified professionals utilize advanced equipment and industry-leading techniques to address water damage, mold infestations, fire and smoke damage, sewage backups, and other emergencies. With decades of combined experience and a commitment to the Reno community, we prioritize rapid response times, transparent communication, and comprehensive restoration solutions.Our team is available 24/7 to mitigate damage, restore properties to pre-loss conditions, and provide peace of mind during challenging times. We work directly with insurance providers to streamline claims and ensure clients receive the coverage they deserve.
Services
Water Damage Restoration
Mold Removal
Fire Damage Cleanup
Sewage Remediation
Commercial Restoration
Pet Odor Removal
Board-Up Services
Contents Cleaning
Disinfection Services
Heavy Duty Cleaning
Highlights and features
- We guarantee a 45-minute response time for emergency restoration needs.
- Our team includes IICRC-certified professionals with advanced training.
- We offer free visual property inspections for water and mold damage.
- Our 24/7 availability ensures immediate assistance during any crisis.
- We handle insurance claims directly to simplify the restoration process.
Associations and certifications
- IICRC
What people say
Prompt emergency response
Professional technicians
Thorough mold removal
Effective insurance advocacy
Comprehensive cleanup
Services
Water Damage Restoration
Our water damage restoration service addresses emergencies from burst pipes, flooding, or appliance failures. Using industrial pumps and dehumidifiers, we extract standing water, dry structures, and prevent mold growth. Certified technicians perform structural repairs and sanitization to restore properties to pre-damage conditions within 3-4 days, depending on severity.
Mold Removal
Professional mold removal includes inspection, containment, and safe spore elimination using EPA-approved treatments. We address moisture sources to prevent recurrence and restore affected areas with antimicrobial applications. Services cover visible mold and hidden infestations in walls, basements, or HVAC systems.
Fire Damage Cleanup
Fire damage cleanup involves soot removal, odor neutralization with ozone treatments, and structural repairs. We clean contents, decontaminate surfaces, and restore properties after firefighting water damage. Services include emergency board-up and HEPA filtration for air quality.
Sewage Remediation
Sewage cleanup services remove hazardous waste using industrial vacuums, followed by disinfection with eco-friendly agents. We address bacterial contamination, eliminate odors, and repair water-damaged structures. Strict OSHA protocols ensure safety during biohazard remediation.
Commercial Restoration
Commercial restoration minimizes business downtime through rapid water extraction, fire damage repair, and mold prevention. We handle large-scale disasters with dedicated project management, coordinating insurance claims and restoring operations efficiently for retail, office, and industrial spaces.
People
Chris Poulin
Owner
Chris Poulin, owner of 911 Restoration of Reno, brings decades of local experience and a commitment to community service. With a career spanning Reno's restoration industry since age 18, he leads a team focused on compassionate, efficient disaster recovery.
Dana Poulin
Financial Operations Manager
Dana Poulin oversees financial and administrative operations at 911 Restoration of Reno. Her background in bookkeeping ensures seamless client experiences and efficient insurance claim processing for restoration projects.
Questions
What should I do immediately after water damage occurs?
Shut off the water source if possible, protect valuables, and call 911 Restoration of Reno for 24/7 emergency service.
How quickly can mold grow after water damage?
Mold can begin growing within 2-4 days. Our team acts fast to prevent infestations during water restoration.
Do you work with insurance companies?
Yes, we handle insurance claims directly to streamline coverage for water, fire, and disaster restoration services.
Can you restore commercial properties?
We specialize in commercial restoration, minimizing business downtime with rapid water extraction and fire damage repair.
What areas do you serve?
We serve Reno, Sparks, Washoe County, and surrounding areas in Northern Nevada and Northeastern California.
Are your technicians certified?
Our team includes IICRC-certified professionals trained in water damage, mold remediation, and fire restoration techniques.
