Business Details
Emergency
services
Emergency Damage Restoration Services in South Lake Tahoe, CA
At 911 Restoration of Tahoe, we prioritize your well-being with 24/7 emergency response and IICRC-certified expertise in water, fire, mold, and disaster restoration. Founded by a dedicated brother-sister team, Chris and Dana Poulin, our commitment to rapid service and personalized care ensures your property is restored to pre-damage condition. With decades of combined experience, we provide free visual inspections, insurance claim assistance, and advanced mitigation techniques.Our locally owned operation guarantees 45-minute response times, transparent communication, and a focus on health safety through EPA/CDC-compliant disinfection protocols. Serving residential and commercial clients across Lake Tahoe, we combine state-of-the-art equipment with compassionate service to deliver reliable, timely solutions.
Services
Water Damage Restoration
Mold Removal
Fire Damage Restoration
Disaster Restoration
Commercial Restoration
Highlights and features
- We offer 24/7 emergency response with 45-minute arrival guarantees.
- Our team includes IICRC-certified technicians trained in advanced restoration techniques.
- We provide free visual property inspections for homeowners.
- Our staff communicates directly with insurance providers to simplify claims.
- We use EPA/CDC-compliant disinfection protocols for post-damage sanitization.
Associations and certifications
- IICRC
What people say
FRIENDLIEST people
Got the job done immediately
Smelled amazing
45-minute response
Insurance claim assistance
Services
Water Damage Restoration
Our water damage restoration specialists address emergencies caused by burst pipes, flooding, and seasonal weather impacts. Using industrial pumps, air movers, and moisture detection technology, we extract standing water, dry structures, and prevent mold growth. Certified technicians complete full structural drying within 48 hours while coordinating with insurance providers. The process includes sanitization, dehumidification, and reconstruction of damaged materials like drywall and flooring.
Mold Removal
We eliminate mold infestations through containment, HEPA vacuuming, and antimicrobial treatments. Our process includes moisture source identification, spore removal from surfaces, and HVAC system cleaning. Certified professionals use thermal imaging to detect hidden growth while implementing air scrubbers to purify indoor environments. Post-remediation verification ensures properties meet clearance standards for residential and commercial spaces affected by water intrusion.
Fire Damage Restoration
Our fire restoration process begins with structural safety assessments followed by soot removal, odor elimination, and content cleaning. Technicians use ozone generators for smoke odor neutralization and thermal fogging for residual particles. We coordinate debris removal, structural repairs, and content restoration while working with insurance adjusters. Emergency board-up services protect properties during initial recovery phases.
Disaster Restoration
We handle multi-hazard disaster recovery including storm damage, sewage backups, and natural catastrophes. Our approach combines water extraction, structural drying, and mold prevention with 24/7 emergency response capabilities. Commercial clients receive business continuity planning while residential customers benefit from insurance claim assistance. Advanced equipment includes moisture meters, thermal cameras, and industrial air filtration systems.
Commercial Restoration
Tailored solutions for commercial properties minimize business interruption through rapid response and phased restoration. Services include emergency water extraction, structural drying, mold remediation, and content cleaning. We implement containment barriers to protect unaffected areas while maintaining compliance with OSHA safety standards. Post-restoration documentation supports insurance claims and regulatory requirements for office spaces, retail locations, and industrial facilities.
People
Chris Poulin
Owner/Operator
Chris Poulin founded 911 Restoration of Tahoe after starting his career in window cleaning at age 18. With IICRC certification in water damage restoration, he specializes in rapid emergency response and technical mitigation strategies. His hands-on approach combines operational leadership with direct client communication.
Dana Poulin
Co-Owner/Operations Manager
Dana Poulin manages business operations for 911 Restoration of Tahoe, applying her accounting expertise to ensure financial stability. She oversees project coordination and client relations while supporting field operations during major restoration projects. Her dual focus on business management and hands-on restoration work strengthens service delivery.
Questions
What emergency services does 911 Restoration of Tahoe offer?
We provide 24/7 emergency response for water damage, mold growth, fire damage, and natural disaster recovery with guaranteed 45-minute arrival times.
How does the insurance claims process work with your services?
Our team directly communicates with insurance providers, documents damage thoroughly, and provides detailed estimates to streamline claim approvals and minimize out-of-pocket costs.
What areas do you service for restoration work?
We serve all Lake Tahoe communities including South Lake Tahoe, Homewood, Meyers, Stateline, and surrounding Nevada/California regions within 45-minute response range.
Are your technicians certified for specialized restoration work?
All field staff hold IICRC certifications in water damage restoration and mold remediation, with ongoing training in EPA/CDC-compliant disinfection protocols and advanced drying techniques.
What commercial restoration services do you provide?
We offer business-specific solutions including rapid water extraction, structural drying, content cleaning, and phased restoration to minimize operational disruption for offices and retail spaces.
Do you offer free property inspections for potential damage?
Yes, we provide complimentary visual inspections for homeowners to identify water intrusion, mold growth, or structural concerns before they escalate into major issues.
