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Here at REDS, we recognize the need for friendly, prompt service throughout the disaster recovery process with a company that has the experience to get the job done right. Owners Brad Carruth and Brennen Carruth, father-son duo, have more than 30 years of experience in construction and restoration, and a deep commitment to meeting their customers' needs. REDS, which stands for Regional Emergency Disaster Solutions, was created in 2014 to bring together this expertise to better serve the Reno and surrounding community without cutting corners. The company understands what it takes to bring a property back to its original condition, and the REDS team is always excited to see the recovery process come full circle the right way. With exceptional attention to detail, a dedication to delivering top-notch service, and an understanding of the local community, REDS is a local disaster recovery company you can trust. We're small enough to care and BIG enough to get the job done right!
Our Services
We offer a full range of disaster recovery services to bring your property back to life with fast, reliable, local help. Our services include Water Damage Restoration, Fire Damage Restoration, Sewage Cleanup, Mold Removal, Asbestos Removal, and Construction. We understand the devastating impact that disaster can have on your life, but having a partner throughout the recovery process can make an otherwise difficult time more manageable. At REDS, we have solutions to take the worry out of the recovery process when disaster strikes.
Our Commitment
At REDS, we are committed to providing exceptional service to our customers. We work directly with several insurance companies to bring the help you need in a hurry without the financial burden. Our team is bonded and insured, and we offer a completeness guarantee, ensuring that no matter how big or small the job, our team puts the home or business back in place and fully repaired and restored.
Exceptional Customer Service
The majority of reviewers praised the exceptional customer service provided by REDS Fire and Flood. They were treated with kindness, respect, and professionalism from the initial contact to the completion of the job. The employees were described as exceptional, helpful, and went above and beyond to ensure customers were taken care of.
Positive Experiences
Several reviewers shared their positive experiences with specific employees, including Brennen and Juan, who were praised for their outstanding service, knowledge, and compassion. These employees were described as "like family" and were appreciated for their help during difficult times.
Trust and Recommendation
The positive reviews also highlighted the trust customers placed in REDS Fire and Flood, with many stating they would highly recommend the company to others. The reviewers appreciated the company's willingness to work with them to find solutions and felt valued as customers.
Negative Experience
However, one reviewer had a negative experience with the company, citing a lack of transparency and accountability. They alleged that one of the company's employees stole a valuable item while working in their home, and felt that the company did not take responsibility for the employee's actions.
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