Business Details
Emergency
services
Trusted 24/7 Damage Restoration Services in Truckee, CA
911 Restoration of Truckee is a locally owned and operated family business dedicated to providing comprehensive disaster restoration services. With over 50 years of combined experience, our team of certified professionals specializes in water damage restoration, mold removal, fire damage recovery, and commercial property restoration. We prioritize rapid response, arriving within 45 minutes of emergency calls to minimize property damage and ensure client safety. Our services utilize advanced equipment and techniques, including industrial-grade drying systems, mold remediation protocols, and structural repairs.We work closely with insurance providers to streamline claims processes and offer 24/7 emergency support for residential and commercial clients. Rooted in the Truckee community, we combine technical expertise with personalized service to restore properties to their pre-loss condition while maintaining transparency and client trust.
Services
Water Damage Restoration
Mold Removal
Fire Damage Restoration
Disaster Restoration
Commercial Restoration
Flood Damage Repair
Smoke Damage Cleanup
Emergency Water Extraction
Mold Remediation
Structural Drying
Highlights and features
- We offer 24/7 emergency response with 45-minute arrival guarantees for disaster restoration.
- Our certified technicians use advanced equipment for water extraction and mold remediation.
- Family-owned business with 50+ years of combined industry experience in Truckee.
- We coordinate directly with insurance providers to simplify claims processes.
- Commercial restoration services minimize business downtime with rapid structural repairs.
What people say
Excellent job quality
24/7 emergency availability
Professional insurance coordination
Thorough mold removal
Quick response times
Services
Water Damage Restoration
Our water damage restoration service addresses burst pipes, flooding, and roof leaks with rapid water extraction and structural drying. Industrial-grade pumps remove standing water while dehumidifiers and air movers eliminate moisture to prevent mold growth. We restore properties to pre-damage condition with repairs to flooring, walls, and affected materials.
Mold Removal
Professional mold removal services target hidden and visible mold colonies using HEPA filtration and antimicrobial treatments. Our process includes containment, spore extraction, and moisture control to prevent recurrence. Post-remediation verification ensures complete elimination of health hazards from residential and commercial properties.
Fire Damage Restoration
Fire damage restoration covers debris removal, smoke odor elimination, and structural repairs. Thermal fogging and ozone treatments neutralize lingering odors while specialized cleaning restores soot-damaged surfaces. We rebuild charred structures and coordinate full property recovery for residential and business clients.
Commercial Restoration
Commercial restoration services minimize operational downtime after disasters. Our team handles water extraction, mold remediation, and fire repairs for offices, retail spaces, and industrial facilities. Rapid response preserves inventory and equipment while restoring safe working environments with minimal business disruption.
Emergency Response
Emergency response teams provide 24/7 disaster assistance with 45-minute on-site arrival guarantees. Available 365 days a year, our technicians address water intrusion, fire damage, and mold emergencies using portable equipment to start mitigation immediately upon arrival at residential or commercial properties.
People
Chris Poulin
Owner
Chris Poulin founded 911 Restoration of Truckee after starting his career in window cleaning at age 18. With over 30 years of industry experience, he specializes in water damage restoration and disaster recovery. His certifications include Institute of Inspection, Cleaning, and Restoration coursework.
Dana Poulin
Owner
Dana Poulin co-owns 911 Restoration of Truckee, applying her accounting expertise and hands-on experience in mold and fire damage restoration. She manages business operations while ensuring client satisfaction through transparent communication and quality service delivery.
Questions
What emergency restoration services are available 24/7?
We provide 24/7 water extraction, mold remediation, fire damage restoration, and disaster recovery services with 45-minute response times for emergencies.
How does the insurance claims process work?
Our team coordinates directly with insurance providers to document damage, submit estimates, and streamline approvals for seamless restoration.
What commercial restoration services do you offer?
Commercial services include water damage recovery, mold removal, fire restoration, and structural repairs designed to minimize business downtime.
How do you prevent mold after water damage?
We use industrial dehumidifiers, moisture meters, and antimicrobial treatments during structural drying to eliminate conditions that promote mold growth.
What areas do you serve?
We serve Truckee, Incline Village, Kings Beach, Tahoe City, and surrounding areas in California and Nevada.
Can you handle large-scale disaster restoration?
Yes, our equipment and trained crews manage large residential and commercial projects including flood damage and extensive fire recovery.
