Warming Hearts and Homes for Generations to Come
At PML Air Conditioning, Inc., we pride ourselves on our commitment to providing exceptional heating, cooling, and air conditioning services to our valued customers. With over 20 years of experience in the industry, our team of licensed, bonded, and insured professionals has established a reputation for delivering top-notch solutions that meet and exceed customer expectations.
Our Mission
Our mission is to provide reliable, efficient, and eco-friendly HVAC solutions that cater to the unique needs of our residential and commercial clients. We take pride in our ability to tailor our services to meet the specific requirements of each project, ensuring that our customers receive personalized attention and unparalleled results.
Our Team
Our team is comprised of highly skilled engineers, technicians, and professionals who are dedicated to delivering exceptional customer service. Our founders, Luz Mery and Marco Robayo, have instilled a strong sense of family ownership and a commitment to excellence in every aspect of our business.
Our Services
We offer a comprehensive range of services designed to address all your HVAC needs. From new equipment installation and commercial projects to maintenance, repair, and ventilation system installation, our team has the expertise and resources to get the job done efficiently and effectively.
What Sets Us Apart
At PML Air Conditioning, Inc., we're proud to be a women-owned and minority-owned business that values diversity and inclusivity. Our team is multiracial, multilingual, and multicultural, allowing us to provide unique perspectives and innovative solutions to our clients. We're also committed to energy efficiency and sustainability, ensuring that our services not only meet but exceed international quality standards.
Our Commitment to Quality
We're dedicated to delivering exceptional quality in every aspect of our business. From the initial consultation to the final installation, our team is committed to providing personalized service, timely solutions, and unparalleled workmanship. We stand behind our work, ensuring that our customers receive the highest level of satisfaction and value for their investment.
Poor Customer Service Experiences
Some customers have reported having poor experiences with the company's customer service. They have described the receptionist as unprofessional, loud, and disrespectful. One customer was even yelled at by the receptionist when they tried to explain their issue. The company's lack of communication has also been a problem, with customers being left waiting for hours or even days for someone to show up without any updates.
Technical Issues and Miscommunication
In some cases, the technicians have been accused of lying about the work they are doing. One customer was told that the technician was ordering a part, but the technician later told the property manager that the unit was working perfectly and didn't need any repairs. This lack of honesty and transparency has led to mistrust and frustration among customers.
Positive Experiences
On the other hand, many customers have reported having positive experiences with the company. They have praised the technicians for their knowledge, politeness, and promptness. Some customers have appreciated the company's willingness to work outside of regular hours to get the job done. The company's pricing has also been praised as reasonable.
Efficient and Professional Service
Some customers have reported receiving efficient and professional service from the company. They have been impressed by the technicians' ability to fix problems quickly and correctly. The company's responsiveness and ability to accommodate same-day appointments have also been praised.
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