Feel Comfortable Again At Home. At Work.
At The Bug Master, we understand the importance of a pest-free home and business. For 40 years, we have been providing top-notch pest control services to Texans, helping them regain comfort and peace of mind in their properties. Our team of licensed and background-checked professionals is dedicated to using eco-friendly and people-pet-friendly treatments that are no harsher than what you would find under your sink.
Our Mission
Our mission is to provide effective and reliable pest control solutions that cater to the unique needs of our clients. We believe that everyone deserves to live and work in a pest-free environment, which is why we strive to deliver prompt and long-lasting results. Our team takes pride in their attention to detail, ensuring that every customer receives a personalized experience that addresses their specific pest control concerns.
Our Services
We offer a comprehensive range of pest control services designed to tackle various types of pests, including bed bugs, ants, roaches, spiders, mosquitoes, rodents, termites, scorpions, fleas, ticks, and more. Our services include:
- Residential Pest Prevention: Our experts will work with you to identify and eliminate pest problems in your home, providing a safe and healthy environment for your family.
- Commercial Pest Control: We provide customized pest control solutions for businesses, restaurants, and apartments, ensuring that your property remains pest-free and compliant with health regulations.
- Termite Help: Our team is equipped to handle termite infestations, providing free termite inspections, prevention, and treatment options.
- Disinfecting Services: We offer sanitizing and disinfecting services to help prevent the spread of diseases and illnesses.
- Urban Wildlife Control: Our experts are trained to humanely remove and relocate urban wildlife, including birds, bats, raccoons, skunks, and more.
Why Choose Us
At The Bug Master, we are committed to delivering exceptional customer service, fast response times, and warrantied services that guarantee your satisfaction. Our team is licensed by the State of Texas, ensuring that you receive only the best professionals in the industry. We believe in being transparent about our services and treatments, which is why we provide detailed information about our methods and materials.
Appointment and Scheduling Issues
Some customers experienced issues with appointments and scheduling, including no-shows, miscommunication about treatment procedures, and a lack of paperwork or proof of work done.
Customer Service and Communication
Several customers were unhappy with the response from management and customer service, citing disappointment, frustration, and unprofessional behavior.
Technician Performance
While some technicians were praised for their niceness, professionalism, and efficiency, others were criticized for being rude, unhelpful, and unprofessional.
Treatment Effectiveness
Some customers were dissatisfied with the effectiveness of treatments, citing ongoing problems with pests despite repeated treatments and high costs.
Positive Experiences
Many customers had positive experiences with Bug Master, praising the company's fast response, friendly and knowledgeable technicians, and effective treatments.
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