At Safe-Dry Carpet Cleaning of Farragut, we are a local, family-owned company focused on providing exceptional carpet, rug, and upholstery cleaning services to the Farragut, TN, and nearby areas. As a customer-centric business, we strive to deliver superior customer service, backed by a satisfaction guarantee. Our team of professionals is dedicated to providing a trustworthy, personable, and caring experience that exceeds your expectations.
Our story began with the vision of creating a carpet cleaning company that truly cares about its customers and the environment. We aim to build long-lasting relationships with our clients, founded on trust, honesty, and a commitment to quality. Our reputation is built on the principle of treating our customers and employees like family, ensuring that every interaction with us is a positive and memorable one.
Our Mission
Our mission is to provide a safe, dry, and eco-friendly cleaning experience that not only meets but exceeds our customers' expectations. We achieve this by employing a team of skilled technicians, using state-of-the-art equipment, and providing a range of services tailored to meet the unique needs of our customers. From carpet and rug cleaning to upholstery and pet odor removal, we have the expertise and resources to tackle even the toughest cleaning challenges.
Our Services
At Safe-Dry Carpet Cleaning of Farragut, we offer a comprehensive range of services designed to cater to the diverse needs of our customers. Our services include:
- Hypo-Allergenic Carpet Cleaning
- Oriental & Area Rug Cleaning
- Upholstery Cleaning
- Pet Stains & Odor Removal
- Antibacterial Sanitizer
- Maintenance Plans
Each of our services is carefully crafted to provide a safe, dry, and eco-friendly cleaning experience that is not only effective but also gentle on your carpets, rugs, and upholstery. Our technicians are trained to provide exceptional customer service, ensuring that every interaction with us is a positive and memorable one.
Our Values
At Safe-Dry Carpet Cleaning of Farragut, we value:
- Customer satisfaction: We guarantee our customers' satisfaction, ensuring that every cleaning experience meets or exceeds their expectations.
- Environmental responsibility: We use eco-friendly products and practices to minimize our environmental footprint.
- Family values: We treat our customers and employees like family, fostering a culture of trust, honesty, and respect.
- Quality and excellence: We strive for excellence in everything we do, ensuring that our customers receive the best possible service.
Positive Experiences
Many reviewers praised the company's professionalism, punctuality, and quality of work. Technicians were described as friendly, knowledgeable, and thorough in their explanations of the cleaning process. Several reviewers appreciated the prompt scheduling and timely completion of services, often with same-day appointments. The company's pricing was also commended for being reasonable and fair.
Negative Experiences
Some reviewers expressed disappointment and frustration with the company's services. Issues included no-shows, misquoted prices, and ineffective cleaning methods. A few reviewers felt misled by the company's sales tactics and encountered unexpected price increases. One reviewer reported a negative experience with an uncleaned Oriental rug, while another was dissatisfied with the cleaning of a sofa.
Common Themes
- Professionalism and courtesy of technicians
- Prompt and timely service
- Reasonable pricing
- Effective cleaning methods
- Good communication and explanations of services
- Issues with no-shows, misquoting, and ineffective cleaning methods
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