Turning Visions into Reality, one stone at a time.
At SteamMaster Carpet & Upholstery Cleaning, we have been dedicated to providing top-notch cleaning services to our valued customers in Virginia Beach and surrounding areas since 2003. As a recognized company, we specialize in cleaning carpets, hard flooring, and soft furnishings for residential, commercial, and industrial clients. Our team of experts is committed to delivering exceptional cleaning solutions that not only exceed our customers' expectations but also promote a healthier indoor environment.
Our Services
We offer a wide range of cleaning services designed to cater to your specific needs. Our services include carpet cleaning, upholstery cleaning, tile and grout cleaning, air duct cleaning, and dryer vent cleaning. We use the latest technologies and eco-friendly cleaning solutions to restore your carpets, upholstery, tiles, and air ducts to a like-new condition. Our state-of-the-art equipment and unique methods enable us to deliver the deepest cleaning possible, ensuring your complete satisfaction.
Our Mission
Our mission is to provide a supreme customer experience and build enduring relationships with our clients. We take pride in our ability to provide a cleaner and healthier home or office for you and your family. Our staff is fully trained, friendly, courteous, and professional, ensuring that our customers receive exceptional service and unparalleled support.
Our Commitment
At SteamMaster Carpet & Upholstery Cleaning, we are committed to delivering exceptional cleaning services that meet the highest standards of quality, reliability, and customer satisfaction. We continuously improve our processes and methods to ensure that our customers receive the best possible service. Our goal is to build long-term relationships with our clients, and we strive to exceed their expectations with every interaction.
Why Choose Us
There are many reasons why you should choose SteamMaster Carpet & Upholstery Cleaning for all your cleaning needs. Our unique selling points include:
- Over 10 years of industry-leading experience
- Latest technologies and eco-friendly cleaning solutions
- Fully trained, friendly, and professional staff
- 24/7 emergency water extraction services
- Competitive pricing and special offers
- Unparalleled customer service and support
Poor Experience with Company
Reviews from Anthony Askew Jr, Ray Richter, Brian Z., Jodie Brinn, and Linda Niemela express disappointment and frustration with the company's services. Common complaints include poor communication, unprofessional behavior, and incompetent work. Some reviewers mentioned that the company would not show up as scheduled or would not complete the work as promised. Others mentioned being hung up on or ignored when trying to contact the company.
Good Experience with Company
On the other hand, reviewers like Amanda Goldsworthy, Victor Shemshur, Anthony Montagno, Natalia Krykanova, Kate Merrill, Alexei Savostyanov, and others reported having a great experience with the company. They praised the company's professionalism, punctuality, and excellent work quality.
Common Issues
Some common issues mentioned in the poor reviews include:
- Miscommunication about prices and services
- Failure to complete work as promised
- Unprofessional behavior from technicians and customer service representatives
- Poor quality of work
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