Building Relationships, One Septic Service at a Time
At Master Cleaning, we take pride in providing top-notch cleaning services to our valued customers. With over 20 years of experience, we have successfully completed over 100,000 jobs, earning us a reputation for excellence in the cleaning industry.
Our Mission
Our mission is to provide the most hassle-free cleaning service, at the most competitive pricing, using state-of-the-art technology and eco-friendly products. We strive to make every effort to keep our customers satisfied with our exceptional service, while also ensuring the health and safety of our technicians and the environment.
Our Services
We offer a wide range of cleaning services to cater to the diverse needs of our customers. Our services include:
- Carpet Cleaning: Our powerful truck-mounted steam cleaning (Hot Water Extraction) method is the most effective way to remove foreign matter from carpeting, extending its useful life.
- Upholstery Cleaning: We use specialized equipment and products to remove dirt, dust, and bacteria from upholstery, ensuring a fresh and clean appearance.
- Air Duct, Chimney & Dryer Vent: Our technicians work with you to develop a plan to clean and maintain your air ducts, chimneys, and dryer vents, ensuring a healthier indoor environment.
- Disinfection Services: In response to the COVID-19 pandemic, we've developed a plan to disinfect surfaces, ensuring a safe and clean environment for our customers.
- Tile, Grout & Hardwood Floor Cleaning: Our expert technicians use specialized techniques and equipment to restore tile, grout, and hardwood floors to their original condition.
- Power Washing: Our powerful equipment is designed to remove contaminants and corrosion from various surfaces, ensuring a like-new appearance.
Why Choose Us
At Master Cleaning, we're committed to providing exceptional service, ensuring customer satisfaction, and promoting a safer, healthier environment. Some of the reasons why you should choose us include:
- Efficiency: We use non-toxic chemicals and professional-grade equipment for the best job results.
- Safety: Our technicians wear personal protective equipment and sanitize equipment after each job to ensure safety and hygiene.
- Reliability: Our technicians are professional, certified, and background-checked, and we're licensed and insured.
- Professionality: Our team of experts has over 20 years of experience, ensuring a top-notch service that meets the highest standards.
Frequently Asked Questions
If you have any further questions or concerns, please don't hesitate to reach out.
Poor Customer Experiences
Overpricing and Misleading Advertising
Reviews from multiple customers express frustration with Master Clean's pricing and advertising tactics. Many customers felt misled by the company's advertised prices, which did not reflect the actual cost of services. Additional fees were added for services such as stain removal and pet deodorizing, leading to unexpected high costs.
Poor Quality of Service
Several customers reported poor quality of service, including ineffective stain removal, incomplete cleaning, and ignoring customer requests. In some cases, customers were left with still-stained carpets and unpleasant odors.
Unprofessional Behavior
Multiple reviewers reported unprofessional behavior from Master Clean's technicians and management. This included technicians showing up late, not honoring agreements, and being unresponsive to customer concerns. Management was also criticized for being unapologetic and unhelpful in resolving issues.
Misleading Website Claims
Some customers felt that Master Clean's website made exaggerated claims about their services, including the ability to remove 80-90% of stains. In reality, customers reported poor results and a lack of follow-through on promises.
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