Business Details
Emergency
services
Emergency Damage Restoration Services in Durham, NC
911 Restoration of Durham County was founded by Joe Epperson, a dedicated professional with a passion for community service and over two decades of experience in property restoration and insurance. Our team combines military-grade discipline with industry-leading certifications to deliver 24/7 emergency response for water damage, mold remediation, fire restoration, and disaster cleanup. We prioritize rapid response within 45 minutes, transparent communication, and insurance claim assistance, leveraging IICRC-certified expertise to restore residential and commercial properties to pre-damage conditions. Our local ownership ensures personalized service tailored to Durham County's unique needs. Services
Water Damage Restoration
Mold Removal
Fire Restoration
Sewage Cleanup
Disaster Restoration
Structural Drying
Insurance Claim Assistance
24/7 Emergency Response
Property Sanitization
Mold Inspection
Highlights and features
- We guarantee 45-minute emergency response times 24/7/365
- Our technicians hold IICRC certifications in water damage and mold remediation
- Owner with 15+ years of insurance industry experience handles claims directly
- Locally owned with deep community knowledge of Durham County's needs
- Free visual inspections conducted by certified restoration professionals
Associations and certifications
- IICRC
What people say
45-minute response
Professional technicians
Thorough cleanup
Insurance experts
Peace of mind
Services
Water Damage Restoration
Our 24/7 water damage restoration service includes rapid extraction, structural drying, and mold prevention using industrial equipment. We handle burst pipes, basement flooding, and storm damage while coordinating with insurance providers. Technicians arrive within 45 minutes to minimize property damage and health risks.
Mold Removal
IICRC-certified specialists conduct comprehensive mold inspections and removal using EPA-registered solutions. We identify moisture sources, contain spores, and restore affected areas while following CDC protocols. Third-party testing ensures complete remediation for residential and commercial properties.
Fire Restoration
We provide full-spectrum fire damage recovery including soot removal, odor elimination, and structural repairs. Our team coordinates tarping, board-up services, and insurance claims while restoring properties to pre-loss condition using industry-standard practices.
Sewage Backup Cleanup
Emergency sewage remediation services address category 3 water contamination with OSHA-compliant PPE and disinfection protocols. We decontaminate affected areas, remove hazardous materials, and restore properties to habitable conditions while preventing health risks.
Disaster Restoration
Comprehensive recovery from natural disasters including tornadoes and floods. Services include structural assessment, emergency boarding, content restoration, and mold prevention. Our 24/7 response team handles insurance coordination and complete property rehabilitation.
People
Joe Epperson
Owner
Former insurance agency owner with 15+ years industry experience and National Guard leadership background. Combines military discipline with local knowledge to lead 24/7 restoration operations while personally handling complex insurance claims.
Questions
What emergency services do you offer?
We provide 24/7 water extraction, mold remediation, fire restoration, and disaster cleanup with guaranteed 45-minute response times.
How do you handle insurance claims?
Our team files claims directly with insurers, provides documentation, and works to maximize policy benefits for property owners.
Are your technicians certified?
All staff hold IICRC certifications in water damage and mold remediation with additional EPA and CDC protocol training.
What areas do you serve?
We operate throughout Durham County including Chapel Hill, Burlington, Wake Forest, and surrounding North Carolina communities.
Do you offer free inspections?
Yes, we provide complimentary visual inspections for water damage, mold growth, and structural issues with no obligation.
How quickly can you respond to emergencies?
Our 24/7 emergency team guarantees arrival within 45 minutes of initial contact for all property damage situations.
