Business Details
16 Years
experience
Emergency
services
Your Trusted Partner for Damage Restoration Solutions
The Contents Team was established in July 2010 with a mission to provide quality, compassionate, and professional services to individuals and businesses affected by fire, water, mold, and wind damage. Under the leadership of Tim Shackelford, who joined as General Manager in 2011 and later acquired the company with his wife Shannon in 2016, we have grown into an industry-leading service provider. Our focus on innovation, combined with over 15 years of collective experience, allows us to adapt rapidly to the evolving needs of the insurance claims industry. We operate under TSJT Holdings, LLC, maintaining a leadership structure that prioritizes agility and client-centric solutions. Our proprietary methods, developed through high-volume claims experience, enable us to deliver customized restoration services while preserving the integrity of each client's unique situation.With a 60,000-square-foot climate-controlled facility and a dedicated fleet of vehicles, we ensure secure handling, storage, and transportation of all items. Our team of certified professionals, each with a minimum of five years in the restoration industry, approaches every project with equal care and sensitivity to the hardships faced by property owners. We utilize Xactimate software for transparent pricing and adhere to IICRC standards for cleaning and restoration. Our commitment to excellence has earned us recognition as a Contractor Connection-certified firm, reflecting our adherence to the highest industry standards.
Services
Contents Restoration
Fire Damage Restoration
Water Damage Restoration
Mold Remediation
Structural Cleaning
Electronics Restoration
Furniture Repair
Art Conservation
Digital Inventorying
Climate-Controlled Storage
Details
- Year established: 2010
Highlights and features
- Our team members have a minimum of 5 years' experience in restoration.
- We provide 24/7 facility monitoring for secure item storage.
- Proprietary methods developed through 15+ years of high-volume claims experience.
- Certified by Contractor Connection, the industry gold standard.
- Customized solutions for every loss, regardless of size or complexity.
Associations and certifications
- IICRC
- Contractor Connection
What people say
Exceeded expectations
Professional and kind
Calming presence in chaos
Restored life to normalcy
Unmatched integrity
Services
Contents Restoration
We restore electronics, furniture, artwork, and personal belongings damaged by fire, water, or mold. Using proprietary methods and advanced technology, we minimize replacement costs while preserving sentimental value. Our process includes digital inventorying, secure packaging, and climate-controlled storage during structural repairs.
Fire Damage Restoration
Specialized cleaning and deodorization techniques remove smoke and soot damage. We follow IICRC standards to restore structural integrity and salvage valuables. Services include content cleaning, odor elimination, and coordination with contractors for complete property recovery.
Water Damage Restoration
Ultrasonic cleaning and dedicated drying chambers address water-damaged electronics, textiles, and hard contents. We prevent mold growth through rapid response and employ moisture mapping to ensure complete drying of affected structures.
Mold Remediation
Our team safely removes mold-contaminated materials while preserving salvageable items. We use HEPA filtration and botanical-based solutions for thorough cleaning, followed by structural drying to prevent future growth in residential and commercial properties.
Structural Cleaning
Post-damage cleaning services restore structural components to safe, sanitary conditions. We remove debris, soot, and contaminants from walls, ceilings, and floors using industry-approved techniques that prepare properties for repairs.
People
Tim Shackelford
President/CEO
With over 15 years in the restoration industry, Tim Shackelford leads The Contents Team as President/CEO. He acquired the company in 2016, focusing on innovation and client-centric solutions while maintaining industry-leading standards.
Shannon Shackelford
CFO
Shannon Shackelford co-owns The Contents Team with her husband Tim. As CFO, she ensures financial strategies align with the company's growth goals and commitment to quality restoration services since acquiring the business in 2016.
Questions
What types of damage does The Contents Team handle?
We specialize in fire, water, mold, and storm damage restoration for residential, commercial, and insurance clients.
How long does the restoration process take?
Duration depends on job size and damage severity, with transparent timelines provided during initial assessment.
Are your services covered by insurance?
We work directly with insurance carriers and use Xactimate software for standardized, transparent pricing.
How are items stored during restoration?
Items are securely stored in our 60,000 sq ft climate-controlled facility monitored 24/7.
What certifications does your team hold?
Our team holds IICRC certifications in cleaning, odor control, and upholstery restoration.
