Trust the Experts. Experience the Progress.
At Progressive Service Company, we take pride in being the go-to choice for residential and commercial plumbing, HVAC, and electrical services in Raleigh, Durham, Charlotte, Greensboro, Winston-Salem, High Point, and surrounding areas in North Carolina. With over 30 years of experience, our family-operated service company has built a reputation for delivering honest, professional, and timely services to homeowners and businesses alike.
Our Story
Our journey began in 1983, with a mission to provide reliable and affordable solutions to our customers. Over the years, we have grown and expanded our services to meet the evolving needs of our community. Today, we are proud to be one of the most trusted and respected service companies in the region.
Our Values
At Progressive Service Company, we believe in putting our customers first. Our team of highly-qualified plumbers, HVAC technicians, and electricians is dedicated to providing exceptional service, utmost care, and unmatched expertise to ensure your complete satisfaction. We stand behind our work and guarantee 100% satisfaction, every time.
Our Services
We offer a comprehensive range of services, including:
- Residential and commercial plumbing: From leaky faucets to clogged drains, we offer 24/7 emergency plumbing services, water filtration systems, kitchen and bathroom remodeling, and more.
- HVAC services: Our Trane-certified technicians provide installations, repairs, and maintenance for heating and cooling systems, air conditioning, and heat pumps.
- Electrical services: Our licensed electricians handle electrical repairs, backup generators, electrical inspections, and more.
- Solar panel maintenance and repair: We provide top-notch solar panel maintenance and repair services to ensure optimal performance and energy efficiency.
Why Choose Us?
At Progressive Service Company, we prioritize your satisfaction above all else. Here's what sets us apart:
- 24/7 emergency services available
- Flat-rate pricing with no hidden fees
- 100% satisfaction guarantee
- Trane-certified HVAC technicians
- Licensed and insured plumbers and electricians
- Family-owned and operated since 1983
Overall Experience
The overall experience with Progressive Service Co. is overwhelmingly positive. Customers praise the company's technicians for their promptness, professionalism, and expertise in resolving various plumbing, HVAC, and electrical issues.
Technician Performance
Technicians like Eric Pierson, Marcus, Justin, and Cody C. are commended for their courteous and professional demeanor. They take the time to explain the work to be done, provide fair quotes, and complete the tasks efficiently. Justin, in particular, is mentioned multiple times for his exceptional service, attention to detail, and willingness to address additional issues.
Quality of Work
The quality of work is exceptional, with many customers expressing satisfaction with the services provided. The technicians are knowledgeable and skilled in their areas of expertise, and the company's commitment to using high-quality materials and equipment is evident.
Customer Service
Customer service is a strong aspect of Progressive Service Co. The office staff is helpful, and the company's prompt response to service requests is appreciated. The technicians' ability to explain complex issues in a clear and concise manner is also valued.
Negative Experiences
However, there are a few negative experiences reported. One customer expresses frustration with the company's billing practices, feeling that they were overcharged for a service. Another customer is dissatisfied with the company's handling of a payment issue, which resulted in unexpected debit charges. A third customer is upset with the company's response to a mistake made by one of their technicians, which caused damage to their flooring.
