Bryant-Durham Services has been a trusted name in the Triangle area for over 50 years, providing top-notch electrical and HVAC services to residential and commercial clients. Our team of skilled technicians is dedicated to delivering exceptional service, ensuring that our customers receive the best possible solutions for their electrical and heating and cooling needs.
Our Story
Founded in 1960, Bryant-Durham Services has grown into a full-service company, specializing in HVAC and electrical services, including the sale and installation of whole-house generators. We operate in nine states, with a strong presence in the Raleigh, Durham, Cary, and Chapel Hill area, as well as a large portion of the Southeastern United States.
Our Services
Our comprehensive range of services includes electrical repairs, replacements, and new installations, as well as HVAC system installation, maintenance, and repair. Our electricians and heating and air conditioning specialists are trained to handle any electrical or HVAC need, from electrical rewiring and generator installation to AC repair and furnace maintenance. We also offer preventative maintenance services to ensure that your systems are running efficiently and safely.
Our Commitment
At Bryant-Durham Services, we are committed to providing professional, courteous, and reliable service to our customers. Our technicians are licensed, bonded, and insured, giving you peace of mind when you need repair or installation services. We stand behind our work, and our customer testimonials speak to the high level of satisfaction our clients experience when working with us.
Our Values
We believe in building long-term relationships with our customers, founded on trust, respect, and a commitment to excellence. Our goal is to provide personalized service that meets the unique needs of each customer, while maintaining the highest standards of quality and integrity.
Overview of Reviews
The reviews are primarily positive, with customers praising the professionalism, courtesy, and expertise of the technicians from Bryant-Durham Services. Many customers mentioned the prompt and reliable service, with technicians arriving on time and completing the work efficiently. The company's customer service was also commended, with representatives being responsive and helpful.
Positive Reviews
Several customers expressed their satisfaction with the company's services, citing the professionalism and expertise of technicians like Shawn, Andrew, Dwayne, Dillon, Darrell, Eric C., Duane, and others. Customers appreciated the prompt and efficient service, with technicians arriving on time and completing the work quickly. The company's customer service was also praised, with representatives being responsive and helpful.
Negative Reviews
A few customers were dissatisfied with the company's services. One customer felt that the quote for a generator was excessive and accused the company of price-gouging. Another customer was unhappy with the cost of a service call, feeling that it was too expensive. A third customer was frustrated with the company's failure to follow up on a service call, leaving them without assistance for an extended period.
Common Themes
Several common themes emerged from the reviews. Customers appreciated the professionalism and expertise of the technicians, as well as the prompt and efficient service. The company's customer service was also praised, with representatives being responsive and helpful. However, a few customers were dissatisfied with the cost of services or the failure to follow up on a service call.
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