Transforming Workspaces into Awespaces
At Yaeger Rug & Furniture Cleaners, we take pride in being Rochester's number one carpet cleaners for over 75 years. Our commitment to providing exceptional service, paired with our extensive experience, has earned us a reputation as a trusted and reliable partner for all your carpet cleaning needs.
Our Story
Yaeger Carpet Cleaners has been a staple in the Rochester community for over 75 years, and we attribute our longevity to our focus on personalized service, competitive rates, and customer satisfaction. We're proud to have the best professionals in the business working with us, and we strive to meet and exceed our high standards and our clients' expectations.
Our Services
We specialize in area rug cleaning, oriental rug cleaning, pet stain and odor removal, carpet cleaning, and furniture cleaning. Our market-leading methods ensure that your carpets are cleaned to the highest standards without damaging or fading the color. Our dedicated staff takes the time to understand your unique requests and special concerns, ensuring that you receive tailored solutions that meet your specific needs.
Commitment to Excellence
We understand the importance of feeling confident and worry-free when it comes to the services we provide. That's why we invest the time and energy necessary to be well-prepared for any unique requests or special concerns our clients may have. Our commitment to excellence is reflected in our attention to detail, our use of pet-friendly chemicals, and our promise to deliver exceptional results that exceed your expectations.
Overall Experience
The reviews are mixed, with some customers having a positive experience with Yaeger's services, while others have had issues with the company's professionalism, quality of work, and communication.
Positive Experiences
Many customers have praised the company's staff, particularly Pam and Dave, for their excellent customer service, professionalism, and quality of work. The technicians are described as being thorough, efficient, and courteous. The company's ability to remove tough stains and odors from carpets and rugs has also been commended.
Negative Experiences
Some customers have expressed disappointment with the company's communication, claiming that they had to call multiple times to inquire about the status of their rugs. One customer reported that it took over three months to get their rugs back, which is unacceptable. Another customer's rug was damaged during the cleaning process, and the owner allegedly did not take responsibility for the damage.
Common Themes
- Professionalism and courteousness of staff
- Quality of work, including ability to remove tough stains and odors
- Communication and responsiveness
- Reasonable pricing
- Damaged or lost items
- Delays in service
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