Quality Customer Service & Professionalism at Best Prices!
Imperial Glass TX is DFW's premier glass service and repair business serving residential and commercial clients with customer service, reliability, and craftsmanship. As an LLC business, we maintain all required insurance, permits, and licenses, so you can have the peace of mind of knowing you've chosen a professional and trustworthy partner.
Our Story
At Imperial Glass TX, we believe in faith, friendship, and family, and will strive to strengthen all three elements in our employees, customers, and business peers. We always seek to cultivate trust and reputation in all business relationships, both large and small. We are serious about our values. And in the context of those values, we can tackle your whole project in a comprehensive manner.
Our Services
We offer a wide range of services, including frameless shower doors, framed shower doors, mirrors, windows, glass railing systems, commercial mirrors, and commercial front doors. Our team of experts is dedicated to providing you with the highest quality products and unmatched customer service. Whether you're a homeowner or a business owner, we've got you covered.
Our Values
At Imperial Glass TX, we're committed to quality, service, value, and honesty. We're dedicated to providing the very best products in the glass industry and to serving the greater community dependably. We believe in building to positively impact communities, infrastructure, the economy, opportunity, and employment.
Our Mission
Our mission is to be a leader in innovative and trustworthy glass services, contributing to our community while working safely and ethically. We're committed to providing exceptional glass services that exceed our customers' expectations. We strive to cultivate trust and reputation in all business relationships, both large and small.
Summary of Imperial Glass Reviews
Overview
This summary covers 14 reviews of Imperial Glass, a company that specializes in custom glass work, shower enclosures, and door installations. The reviews are diverse, with some customers expressing extreme satisfaction and others sharing negative experiences.
Positive Reviews
Many customers praised Imperial Glass for their exceptional service, professionalism, and high-quality work. Multiple reviewers mentioned Ivan, a sales representative, who was knowledgeable, thorough, and provided excellent customer service. The company's attention to detail, precise measurements, and willingness to accommodate customers' needs were also highlighted as positives.
Negative Reviews
Two reviewers, Shannon Braden and Venisha Wimbish-Brown, shared unusually negative experiences with Imperial Glass. They reported poor workmanship, miscommunications, and unprofessional behavior from the company. Specifically, Shannon mentioned that the company failed to fix installation issues, and Venisha reported dishonesty and lack of quality service.
Common Themes
- Excellent customer service and professionalism from select representatives, such as Ivan
- High-quality work, precise measurements, and attention to detail
- Generally satisfied customers with few complaints
- Some instances of poor workmanship and miscommunication
Be the first to review Imperial Glass TX.
Write a Review
