Experience Comfort You Can Count On!
At Upchurch Services, LLC, we understand the importance of having a comfortable and safe home, which is why we're dedicated to providing top-notch HVAC and plumbing services to our customers in Memphis and North MS. Since 2006, our team of highly trained technicians has been committed to providing exceptional service, expertise, and customer care.
Our Services
Our HVAC services include heating and cooling system installation, repair, and maintenance. We also offer air quality services, air sterilization, duct cleaning, and high-efficiency filter installation. Whether you need a furnace repair or replacement, heater maintenance, or heat pump service, our experts are here to help. Additionally, we provide ductless mini-split service, thermostat service, whole house humidifiers, and ductwork services.
Our plumbing services include plumbing repair, water heater installation, tankless water heater service, and rooter service. We also offer plumbing solutions for the home, solving sewer and drain problems, video drain inspections, unclogging drains and plumbing, and safe drain cleaning alternatives. Our "Water-Smart" products include low water use toilets, low-flow shower heads, and plumbing system "tune-ups."
What You Can Expect from Us
At Upchurch Services, LLC, we pride ourselves on our commitment to providing exceptional customer service, quality workmanship, and professionalism. Our mission is to earn your trust and loyalty by providing prompt, reliable, and courteous service. We believe in building long-term relationships with our customers, and we strive to exceed your expectations with every interaction.
Our Guarantees
We stand behind our work with a 100% satisfaction guarantee. We also offer financing options and guarantees on all our work, making the decision to choose us both comfortable and secure.
Customer Experience
The majority of customers had a positive experience with UpChurch, praising the company's prompt response, excellent customer service, and professionalism of the technicians.
Technician Performance
Technicians such as Casey, Courtney, Ricky, Chris, Brandon, and Andrew were specifically mentioned for their excellent work, patience, and ability to explain complex issues in a clear and concise manner.
Prompt Response and Reliability
Customers appreciated the company's prompt response to their calls, with many experiencing same-day or next-day service. The technicians were also praised for their ability to diagnose and fix issues quickly and efficiently.
Positive Feedback
Many customers expressed their gratitude towards UpChurch, stating that they would definitely use their services again and recommend them to others.
Negative Comments
Some customers experienced issues with scheduling and communication, including missed calls and lack of record of previous calls. One customer had a poor experience with inconsistent technicians and billing issues.
Areas for Improvement
UpChurch can improve by streamlining their scheduling and communication processes to minimize errors and ensure that customers receive prompt and reliable service.
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