Mid-Valley Glass & Millwork has proudly served the residential and commercial building industries since 1973. Based in Eugene, Oregon, we combine exceptional craftsmanship with reliable service to deliver premium quality products and solutions to our customers across the United States and Canada.
Our Mission
Our mission is to establish lasting partnerships with customers and vendors built on mutual trust, quality products, and reliable service. We prioritize creating a positive and supportive work environment for our employees, where safety, professionalism, and continuous improvement are valued.
What We Do
Mid-Valley Glass & Millwork is a vertically integrated manufacturer and supplier, specializing in:
- Doors: Wood doors, hollow metal doors, pre-finished steel doors, and custom-made doors.
- Windows: Vinyl windows, wood windows, fiberglass windows, and skylights.
- Mirrors: Custom-made mirrors and pre-fabricated mirror systems.
- Hardware: Extensive selection of high-quality hardware, including locks, hinges, handles, and more.
Commercial Services
Our vast experience and expertise extend beyond manufacturing. We provide comprehensive solutions for commercial projects, including:
- Consulting services for architects and designers
- Project planning and management
- Custom fabrication and pre-hanging of doors
- Supply of premium quality building materials
- Installation and project management
Our Expertise
We are industry leaders in door and window production, adhering to stringent quality standards. Our experienced team is certified and skilled in:
- Architectural Hardware Consulting (AHC)
- Door and Hardware Institute (DHI) certification
- Construction Specification Institute (CSI) membership
Join Us
We are always looking for talented and dedicated individuals to join our growing team. If you share our passion for excellence and have a desire to make a difference in the construction industry, please visit our Careers page to explore current opportunities.
Summary of Reviews
The reviews highlight mixed experiences with Mid Valley Glass and its customer service. Some customers experienced poor service, incorrect orders, and delayed deliveries. However, a few customers had positive interactions with pleasant representatives and timely deliveries.
Technical Issues and Incorrect Orders
Several customers reported receiving incorrect orders, including windows that did not fit properly, were the wrong color, or had improper measurements. This resulted in significant costs and headaches for the customers.
Poor Customer Service
Many customers complained about poor customer service, citing long wait times, unanswered phone calls, and unreturned messages. Some customers even reported being ghosted by representatives.
Quality Control Issues
Some customers experienced quality control issues, such as receiving windows with buckled vinyl seals or incorrect installments.
Attempts to Resolve Issues
A few customers appreciated the efforts of some representatives, such as Brooke, who worked to resolve issues and provide exceptional customer service.
Negative Experiences
Several customers reported being subjected to illegal activities, including the filing of illegal liens on their properties. One customer even shared multiple horror stories about Mid Valley Glass's poor performance.
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