Building Homes, Building Relationships
Carpet Smart Mill Outlet is a true manufacturer's outlet that specializes in customer service and honest pricing. With two convenient locations in Western New York, we offer the largest inventory of flooring products in the region. Our vast selection includes carpets, area rugs, remnants, laminates, vinyl, ceramic tile, and hardwood flooring from all the major manufacturers.
Our Story
At Carpet Smart Mill Outlet, we pride ourselves on providing exceptional customer service and unbeatable prices. Our non-commissioned professionals are dedicated to helping you find the perfect flooring solution for your home or business. We believe in building long-term relationships with our customers, and we strive to exceed your expectations with every interaction.
Our Services
We offer a wide range of flooring products and services, including:
- Carpet installation and repair
- Hardwood flooring installation and refinishing
- Laminate and vinyl flooring installation
- Ceramic tile installation
- Area rug and remnant sales
- Special orders for custom flooring solutions
Our Promise
At Carpet Smart Mill Outlet, we promise to beat any competitor's offer or price. We stand behind our products and services, and we guarantee your satisfaction. If you're not happy, we'll do whatever it takes to make it right. That's the Carpet Smart Customer Assurance.
Why Choose Carpet Smart Mill Outlet?
- Largest inventory of flooring products in Western New York
- Unbeatable prices and honest pricing
- Non-commissioned professionals dedicated to customer service
- Free estimates and consultations
- Special financing options available
- 12-month, no-interest financing for qualified buyers
Visit Us Today!
Come visit one of our two convenient locations in Cheektowaga and Tonawanda, New York. Our friendly staff is ready to assist you in finding the perfect flooring solution for your needs. Remember, when it comes to your flooring needs, make sure to Shop Smart at Carpet Smart!
Positive Experiences
Most customers had a pleasant experience with Carpet Smart, praising the friendly and knowledgeable staff, particularly Brad, Harold, and Bill. Many reviewers mentioned the excellent customer service, patience, and helpfulness of the salespeople in assisting them in choosing the right carpet or flooring for their needs. The installation process was also commended for being efficient and professional. Some reviewers appreciated the willingness of the staff to accommodate their requests and provide valuable guidance throughout the process.
Negative Experiences
However, some customers encountered issues with the sales process, including a lack of transparency about online coupons and a perceived pushiness to sell more products. A few reviewers experienced poor communication, delays, and disagreements regarding prices and installation schedules. Some customers felt that the salespeople were not knowledgeable about the products, leading to misunderstandings and miscommunications. In a few instances, customers reported negative interactions with staff, including disrespect and unprofessional behavior.
