Your Satisfaction is Our Priority
Our Mission
Welcome to Appliance Repair and Maintenance (ARM), your reliable partner for all your appliance repair and maintenance needs. With over 36 years of experience, we take pride in providing professional, efficient, and reliable services to our customers. Our mission is to deliver exceptional results, exceed expectations, and build long-term relationships with our valued customers.
About Us
ARM is a company specifically focused on serving homes and small businesses. We understand the importance of having functioning appliances in our daily lives, and we strive to ensure that our customers enjoy uninterrupted services. Our team of experienced technicians is equipped to handle a wide range of appliances, from kitchen appliances to heating and air conditioning systems. We take pride in our ability to provide customized solutions to meet the unique needs of each customer.
Services
We offer a comprehensive range of services, including appliance repair, maintenance, and installation. Our expertise extends to various types of appliances, including:
- Kitchen appliances: refrigerators, ovens, dishwashers, and more
- Laundry appliances: washing machines and dryers
- Heating and air conditioning systems
- Small appliances: microwaves, toasters, and coffee makers
Our services are designed to ensure that your appliances function efficiently and effectively. We also provide maintenance agreements to help prevent breakdowns and extend the lifespan of your appliances.
Benefits of Choosing ARM
By choosing ARM for your appliance repair and maintenance needs, you can expect:
- Professional and efficient service from experienced technicians
- Customized solutions tailored to your unique needs
- Competitive pricing and flexible scheduling options
- Long-term relationships built on trust and reliability
- Thorough maintenance and repair work to prevent future breakdowns
What Sets Us Apart
At ARM, we pride ourselves on our commitment to quality and customer satisfaction. Our technicians are trained to handle complex repairs and maintenance tasks with ease, and we use only the latest technology and equipment to ensure accurate diagnoses and effective solutions. Our focus on customer satisfaction sets us apart from other appliance repair companies, and we strive to exceed our customers' expectations with each service call.
Poor Customer Service and Responsiveness
The majority of reviewers experienced poor customer service and responsiveness from the company. Several reviewers mentioned that they had to make multiple attempts to contact the company, only to be ignored or dismissed. Some reviewers were hung up on, while others received no response to their calls, emails, or texts.
Incompetent Technicians and Miscommunication
Some reviewers experienced incompetence from the technicians, including incorrect model numbers and parts, and lack of knowledge to repair appliances. There were instances of technicians not showing up for scheduled appointments, or not having the correct parts, leading to rescheduling and additional costs.
Positive Experiences
On the other hand, a few reviewers had a positive experience with the company. One reviewer praised the technician's willingness to FaceTime to diagnose the issue, and another reviewer appreciated the friendly service and fair prices of spare parts. Another reviewer had a positive experience with Richard, a technician who went above and beyond to fix their refrigerator.
Common Issues
A common thread among the negative reviews was the lack of responsiveness, incompetent technicians, and poor communication. Many reviewers warned others to avoid using the company's services.
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