J&H Appliance is a family-owned and operated business that has been providing exceptional residential appliance repair services in the Bay Area for over 35 years. Our commitment to quality, customer service, and expertise sets us apart from other appliance repair companies.
Our Mission
Our mission is to provide our customers with the best possible appliance repair service, ensuring that your home is equipped with functional and reliable appliances. We strive to deliver prompt, professional, and courteous service, while providing competitive prices and exceptional value. At J&H Appliance, we understand the importance of trust, which is why webackground screen and drug test all our technicians to ensure that you can rely on us to get the job done efficiently and effectively.
Services We Offer
At J&H Appliance, we offer a wide range of services to cater to the diverse needs of our customers. From residential appliance repair to commercial microwave services, we cover it all. Our expertise includes repairing and maintaining a variety of household appliances such as refrigerators, ovens, washers, dryers, dishwashers, and large microwave ovens. Additionally, we provide expert services for commercial microwave ovens, ensuring that these vital appliances are always in top working condition.
Residential Appliance Repair
Our residential appliance repair services cater to the needs of homeowners who rely on their appliances to make their daily lives easier. We service all major brands of appliances, including electric, gas, and microwave appliances. Our technicians use advanced diagnostic equipment and techniques to identify the source of the problem, and utilize only factory-specified parts to ensure a high-quality repair.
Commercial Microwave Repair
Our commercial microwave repair services cater to the needs of businesses that rely on their commercial microwave ovens to serve their customers. We have extensive experience in repairing and maintaining commercial microwave ovens, ensuring that they remain in top working condition. Our technicians are Factory Trained and have over 30 years of experience maintaining, servicing, and repairing commercial microwave ovens.
Why Choose Us
At J&H Appliance, we believe that customer satisfaction is paramount. We strive to earn the trust of our customers by providing exceptional service, competitive pricing, and a satisfaction guarantee. We are proud of our reputation for prompt, professional, and courteous service, and we aim to maintain this reputation with every repair we perform.
Get in Touch
If you have any questions or concerns about our services, please do not hesitate to contact us. We are always happy to hear from our customers and welcome feedback to help us improve our services.
Technician Competence and Reliability Concerns
Several reviewers expressed concerns about the competence and reliability of the technicians sent by J&H Appliance. One reviewer mentioned that the technician admitted to not knowing much and getting the job as a friend or family favor, which raised concerns about their competence. Another reviewer had a technician who did not show up for the scheduled appointment, and when they rescheduled, the technician still didn't show up.
Poor Customer Service
Some reviewers experienced poor customer service, including unreturned calls and emails, and being put on hold with loud music. One reviewer was even hung up on by the customer service representative.
Overcharging and Lack of Transparency
A few reviewers felt that they were overcharged for the service, with one reviewer mentioning that they were charged $150 just for the technician to look at the appliance and say that a part needed to be ordered.
Positive Experiences
On the other hand, some reviewers had positive experiences with J&H Appliance, praising the technicians for being friendly, efficient, and knowledgeable. One reviewer appreciated the honesty and professionalism of the technician, Ramon, who explained the repair options and costs clearly and worked efficiently to fix the issue.
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