"Happy customer, happy life!" - Gilbert Salazar
Our Story
At Advantage Appliance Repair, we're more than just a repair service - we're a family-owned and operated business dedicated to providing honest, prompt, and reliable service to our customers in San Jose and the surrounding Bay Area. With over 25 years of experience, our team has built a reputation for excellence in the appliance repair industry, earning us a coveted 5-star rating on Yelp with over 130 reviews.
Our Mission
Our mission is simple: to provide 100% customer satisfaction with every service call. Whether you need advice on the phone or have us come to repair your appliance, we promise to treat you like family and ensure you're in good hands. Our goal is to not only fix your appliance but to also educate you on how to maintain it and troubleshoot common issues.
Our Services
We specialize in repairing all major brands of washers, dryers, refrigerators, ovens, and dishwashers. Our team of expert technicians is trained to diagnose and fix even the most complex issues, and we use only the highest-quality replacement parts to ensure your appliance is running like new again. Whether you're experiencing strange noises, leaks, or simply poor performance, we've got you covered.
Our Commitment
We're committed to being the most trusted appliance repair company in San Jose, and we back our work with a 100% satisfaction guarantee. We understand the inconvenience of a broken appliance, which is why we offer flexible scheduling, competitive pricing, and a customer-centric approach to service. Our team is dedicated to building long-term relationships with our customers, and we strive to exceed your expectations with every interaction.
Our Team
Meet Gilbert, our owner and operator, who has been servicing the San Jose area since 1992. Gilbert is passionate about helping others and takes pride in his work, ensuring every customer receives top-notch service. Our team also includes Anthony, Gilbert's son, who started helping out since he could walk and now works at NETGEAR in San Jose. Lori, Gilbert's daughter, is a Master's Graduate from San Jose State University and leads student programs and events. And let's not forget Ray, Gilbert's father, who is a retired San Jose and Bay Area native who still helps out whenever he can.
Get in Touch
Need help with an appliance repair or have a question about a new purchase? Don't hesitate to call us at 408-266-9560! We're here to help, and we look forward to serving you.
Excellent Service and Communication
Gilbert, the owner of West Wood Appliance, has received widespread acclaim for his exceptional communication skills and prompt response times. Several customers have praised his ability to explain complex issues and costs in a clear and concise manner. Gilbert's willingness to provide honest advice and recommendations, even if it means replacing an appliance rather than repairing it, has earned him a reputation for integrity.
Professionalism and Expertise
Many reviewers have praised Gilbert's expertise in diagnosing and repairing appliances, with some even noting that his knowledge and professionalism are unparalleled. His ability to troubleshoot and fix complex issues has earned him a five-star rating from multiple customers. Gilbert's wife, who assists with driving and scheduling, has also received praise for her friendly and professional demeanor.
Personal Touch and Flexibility
Gilbert's customers have appreciated his willingness to work around their schedules and provide flexible solutions. One reviewer even mentioned that Gilbert made two trips to complete a repair, despite being delayed by a part. This kind of dedication to customer satisfaction has earned Gilbert a loyal following.
Minor Disappointments
However, not all reviews have been entirely positive. One dissatisfied customer, Tiffany P., reported that the company never returned her call, leaving her feeling unprofessional.
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