Business Details
34 Years
experience
Emergency
services
24/7 Disaster Restoration Services in Metairie, LA
SERVPRO of Metairie has served the Greater New Orleans community since 1992, built on principles of hard work, proper training, and exceptional customer service. Our team of highly trained technicians provides 24-hour emergency response, specializing in water damage, fire damage, mold remediation, and storm restoration. As locally owned and operated experts, we bring decades of combined experience, including firsthand knowledge of hurricane recovery from Hurricane Katrina. We maintain national contracts with insurance companies and property management firms, ensuring rapid deployment of resources when needed most. Our strict 1-4-8 response protocol guarantees a call-back within one hour, on-site arrival within four hours, and full scope of work to insurers within eight hours.We treat every client like family, prioritizing transparent communication and meticulous documentation throughout the restoration process. Our commitment to exceeding industry standards has earned us trust as a leader in both residential and commercial restoration services. We specialize in mitigating losses quickly while preserving property integrity and minimizing disruption to homeowners and businesses alike. Our dedication to continuous improvement ensures we remain equipped with the latest tools and techniques for effective disaster recovery.
Services
Water Damage
Fire Damage
Mold Remediation
Storm Restoration
Commercial Restoration
Biohazard Cleanup
Carpet Cleaning
Odor Removal
Roof Tarping
Sewage Cleanup
Details
- Year established: 1992
Highlights and features
- 24/7 emergency response team available
- 1-4-8 hour response guarantee
- Decades of local hurricane recovery experience
- Nationwide insurance company partnerships
- Meticulous documentation and transparent communication
What people say
Fast and thorough
Very professional
Courteous staff
Great communication
Excellent results
Services
Water Damage
Our water damage restoration service addresses emergencies 24/7 with rapid extraction and drying processes. We handle residential and commercial properties, using industrial equipment to remove standing water and prevent secondary damage. Our technicians document every step for insurance claims while prioritizing structural integrity preservation.
Fire Damage
We provide comprehensive fire damage restoration including soot removal, odor elimination, and structural repairs. Our team coordinates with insurance providers to store belongings safely during restoration. Specialized cleaning techniques restore surfaces while maintaining historical property features common in New Orleans architecture.
Mold Remediation
Our certified technicians identify and eliminate mold infestations using containment protocols to prevent spore spread. We address moisture sources to prevent recurrence while following strict safety guidelines. Complete remediation includes HEPA vacuuming and antimicrobial treatments for residential and commercial spaces.
Storm Restoration
We specialize in post-storm restoration with tarping services for roof protection and water extraction from wind-driven rain. Our rapid response teams handle structural drying and debris removal while documenting damage for insurance claims. Pre-positioned equipment ensures immediate action after severe weather events.
Commercial Restoration
Our commercial restoration service minimizes business downtime through 24/7 emergency response and coordinated repairs. We handle large-scale water damage, fire restoration, and storm damage while maintaining compliance with industry regulations. Dedicated project managers ensure smooth communication with property managers and insurance adjusters.
People
William R. Love Jr.
Owner
Co-owner with over 25 years in disaster restoration. Experienced in hurricane recovery from personal experience with Hurricane Katrina. Focuses on operational excellence and client relations.
Taylor R. Rosson
Owner
Co-owner bringing technical expertise in restoration processes. Survived Hurricane Katrina, applying firsthand knowledge to improve service delivery. Oversees equipment and training standards.
Jim A. Metteauer
Owner
Third co-owner managing administrative operations. Ensures compliance with industry protocols while maintaining community partnerships. Focuses on sustaining 24/7 service capabilities.
Questions
What types of restoration services do you offer?
We provide water damage, fire damage, mold remediation, storm restoration, biohazard cleanup, and commercial restoration services with 24/7 emergency availability.
Do you handle both residential and commercial projects?
Yes, we serve both homeowners and businesses with tailored solutions for properties ranging from historic homes to large commercial buildings.
How quickly can you respond to emergencies?
Our 1-4-8 protocol ensures call-back within 1 hour, on-site arrival within 4 hours, and full scope of work to insurers within 8 hours.
Are your technicians certified?
All technicians receive industry-standard training and maintain certifications in water damage restoration, mold remediation, and fire damage cleanup.
How do you work with insurance companies?
We directly coordinate with insurers, providing detailed documentation and itemized reports to streamline claims processing for property owners.
What areas do you service?
We primarily serve Metairie, Lafreniere Park, and the Greater New Orleans area with rapid response capabilities across Southeast Louisiana.
