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At Express Appliance Repair of Pearland, we are dedicated to providing top-notch appliance repair services to the residents of Pearland, TX. Our team of licensed technicians is committed to delivering prompt, reliable, and affordable solutions to get your appliances up and running smoothly. With years of experience in the industry, we have built a reputation for excellence and customer satisfaction.
Our Services
We offer a wide range of appliance repair services, including refrigerator repair, washer repair, dryer repair, dishwasher repair, freezer repair, oven repair, and range/stove repair. Our technicians are trained to diagnose and fix any issue with your appliance, from minor glitches to major breakdowns. We use only genuine parts and materials to ensure that your appliance is restored to its optimal performance.
Our Commitment to Excellence
At Express Appliance Repair of Pearland, we pride ourselves on our commitment to excellence in every aspect of our business. We understand the inconvenience and frustration that comes with a broken appliance, which is why we offer same-day appointment services to get your appliances up and running as quickly as possible. Our technicians are background-checked, drug-tested, and fully insured for your peace of mind.
Why Choose Us
Choosing Express Appliance Repair of Pearland means choosing a company that is dedicated to providing exceptional service, quality workmanship, and unbeatable prices. We offer a $10 online discount, free service call with repair, and no hourly rates or hidden fees. Our customers love us, and we're confident that you will too.
Get to Know Us
Our team is passionate about providing exceptional customer service and building long-term relationships with our customers. We are proud to be a part of the Pearland community and are committed to supporting local businesses and organizations. Learn more about our services, staff, and company history by browsing our website or giving us a call.
Customer Service Experience
The reviews highlight a mixed bag of customer service experiences with Express. While some customers had positive interactions, others were left frustrated and dissatisfied.
Positive Experiences
Some customers praised the prompt and efficient service they received from Express. Victor, one of the technicians, was commended for his quick inspection and diagnosis of a broken dishwasher. Luis, another technician, was credited with quickly solving the issue with a freezer part of a refrigerator.
Negative Experiences
However, other customers had negative experiences with Express. One customer was unhappy with the technician who came to fix their refrigerator, claiming that the technician messed it up and then failed to respond to their concerns. Another customer was disappointed with the company's lack of effort to provide a solution when a part was not available. Instead, the employee hung up on them abruptly.
Company Response
A common theme among the negative reviews is the perception that Express does not take customer complaints seriously and fails to provide adequate solutions. In one instance, a customer was told to give the technician another chance, which they felt was unacceptable.
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