Exceeding Expectations, One Appliance at a Time.
At K&N Service, we are a family-owned and operated appliance repair business that has been serving the Greater Houston and surrounding areas for nearly 70 years. Our dedicated team of service technicians and support personnel are committed to providing you with the highest quality of service, from start to finish. With a long history of excellence in product knowledge, service training, and state-of-the-art equipment, we have established ourselves as a leader in the industry.
Our Story
Since 1954, we have been dedicated to providing quality factory service to our customers. Our team of expert technicians has at least 15 years of experience, and we are factory authorized to service many top brands, including Sub-Zero, Wolf, KitchenAid, Whirlpool, and more. We take pride in our ability to provide exceptional service, with a focus on professionalism, quality, and customer satisfaction.
Our Services
We specialize in repairing and servicing appliances of all kinds, from refrigerators and ovens to dishwashers and washing machines. Our team of highly trained technicians uses only the most advanced equipment and techniques to diagnose and repair your appliances quickly and efficiently. We also offer instruction on proper use and care of your appliances to ensure you get the best performance and longest life out of your equipment.
Our Team
Our team of service experts is led by David Martin, who has over 40 years of experience in the appliance repair industry. David is accompanied by his family, including his wife Mona and sons Travis and Jacob, as well as a team of 15 dedicated staff members. We are committed to providing our customers with the highest level of service, with a focus on quality, professionalism, and customer satisfaction.
Our Promise
At K&N Service, we pledge to establish lasting relationships with our customers by exceeding their expectations and gaining their trust through exceptional performance by each and every member of our service team. We strive to provide the highest level of service, with a focus on quality, professionalism, and customer satisfaction. Whether you need repair, maintenance, or installation services, we are here to help.
Poor Customer Service and Overpriced Repairs
Many customers have expressed dissatisfaction with K&N Service Appliance Repair, citing poor customer service, overpriced repairs, and unprofessional behavior from the staff.
Unprofessional Staff
Several reviewers have mentioned encounters with rude and unprofessional staff members, particularly Karen, who is described as "absolutely unprofessional and psychotic" and "extremely rude." She is said to have hung up on customers, been defensive, and demonstrated a general lack of customer service skills.
Overpriced Repairs
Multiple reviewers have complained about the high cost of repairs, with some feeling taken advantage of. One customer was quoted $1004 for a $150 part, and another was charged $270.63 for a gasket plus a $125 service call.
Lack of Communication and Follow-Through
Several customers have reported poor communication and a lack of follow-through from K&N Service Appliance Repair. Some were not kept informed about the status of their repairs, while others were given inconsistent information or had their calls ignored.
Positive Experiences
However, some customers have reported positive experiences with K&N Service Appliance Repair, citing knowledgeable and efficient technicians, personable office staff, and reliable service.
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