The Way Plumbing Should Be
At McDonald Plumbing, we're proud to be a trusted plumbing company in Grand Rapids, Michigan, serving West Michigan for over 60 years! Our team of experienced plumbers offers a full range of residential and commercial plumbing services, including sewer and water repair and installation, drain cleaning, trenchless technology, video sewer inspection, and more. We're dedicated to providing prompt, courteous service to our customers, and we strive to protect your home or business as if it were our own.
Our History
In 1955, Ed McDonald, our founder, began what is now a well-known plumbing company. His son Scott later joined him, and the company continues to grow. Over the years, we've built a reputation as a sewer and water specialist, but we've also added a variety of plumbing services to better serve our customers. Today, our team is committed to providing the highest level of service and expertise to our customers, and we're proud to be a leading plumbing company in West Michigan.
Our Process
At McDonald Plumbing, we believe in transparency and honesty in all we do. That's why we provide our customers with a written quote for the work we intend to do before we start any project. We also take great care to protect your home or business, using industrial strength rugs and plywood to prevent damage to your property. Our professional office staff and trained, experienced technicians are available to help you 24 hours a day, 7 days a week, including holidays.
Our Services
We offer a wide range of plumbing services, including:
- Sewer and water repair and installation
- Drain cleaning
- Trenchless technology
- Video sewer inspection
- Sump pump and backup pump systems
- Basement waterproofing solutions
- High-pressure water jetting
- Frozen pipe thawing
- Water heater installation and repair
- Pipe locating
- Leak detection
- Backflow preventer installation and testing
- Sewage and grinder pumps
- Residential plumbing
- Commercial plumbing
Our Guarantee
At McDonald Plumbing, we're committed to providing the highest level of service and expertise to our customers. That's why we offer a 4-way guarantee: if you're not completely satisfied with our work, we'll do whatever it takes to make it right.
Excellent Customer Service and Professionalism
All reviewers praised McDonald Plumbing for their exceptional customer service, professionalism, and timely responses to their plumbing needs. They appreciated the technicians' politeness, respect for their homes, and thorough explanations of the work being done.
Quality Workmanship
Many reviewers raved about the quality of work performed by McDonald Plumbing, including prompt and efficient repairs, excellent cement work, and thorough exploration of potential issues to prevent future problems.
Communication and Transparency
Reviewers praised McDonald Plumbing's transparent communication, keeping them informed throughout the process, explaining the work to be done, and providing clear estimates.
Emergency Response and Timeliness
Multiple reviewers appreciated McDonald Plumbing's quick response times, even outside of regular business hours, and their ability to schedule emergency appointments promptly.
Special Mentions
Some reviewers gave special mentions to specific technicians, such as Andrew, who was efficient and skilled in his repair work. Others praised the company's willingness to take care of their homes and yards, including preserving sod and protecting flooring.
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