For more than three and a half decades, Potate's Douglasville Appliance Repair Heating & Air has been a leader in the HVAC and appliance repair industry. Established in 1986, our family-owned and operated business has built a reputation for providing reliable, quality-driven service and fair pricing. Our commitment to our customers has earned us a top rating among HVAC and appliance service companies.
Our Story
At Potate's, we believe in the importance of hard work, commitment to the customer, and doing business the right way. Our owners, Tim and Timmy Potate, have continued the Potate's tradition of providing exceptional service to our customers. Our outstanding reputation and knowledgeable staff are a testament to our commitment to excellence.
Our Services
At Potate's, we offer a range of services to cater to your HVAC and appliance needs. Our services include:
System Installation
We specialize in new AC installation, air conditioning service, and maintenance for residential, commercial, and new construction projects.
A/C Repair
From repairs to new installation, we provide competitive pricing and quick service for all your air conditioning needs.
Heater Repair
Our experienced team can help you with all your heating needs, including repairs and new installation.
Heat Pump Repair
We offer expert repair services for heat pumps to ensure your home remains comfortable throughout the year.
Duct Cleaning and Repair
In addition to our HVAC services, we provide duct cleaning and repair services to ensure optimal airflow in your home.
All Major Appliance Repair
Our appliance team has the tools and expertise to repair all major appliances, including refrigerators, freezers, dishwashers, dryers, and wine coolers.
Why Choose Us
At Potate's, we pride ourselves on our commitment to quality, reliability, and fair pricing. With over 35 years of experience, we understand the importance of providing exceptional service to our customers. Our experienced staff, combined with our commitment to the customer, has earned us a reputation as one of the top-rated HVAC and appliance service companies.
Overall Experience
The overall experience with Potate's Appliance and Service has been overwhelmingly positive, with many customers expressing gratitude for the prompt and professional service they received.
Positive Experiences
Efficient Service
Many customers praised the company for their efficient service, with some mentioning that they were able to replace their old unit with a new one in just one day.
Professionalism
Several customers commended the company's professionalism, citing the kindness, concern, and attention to detail shown by the team, including the office staff and technicians.
Reliable and Trustworthy
Many customers expressed their trust in the company, stating that they would highly recommend them and use their service again in the future.
Negative Experiences
Poor Communication
Some customers expressed frustration with the company's communication, citing lack of updates, forgotten appointments, and unreliable arrival times.
Unreliability
A few customers mentioned that the company failed to show up or follow through on their commitments, leading to wasted time and inconvenience.
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