Experience the Comfort of Quality Service
At D & L Heating and Air, Inc., we take pride in being the go-to HVAC service provider for the Atlanta area. With over 20 years of experience, our team of expert technicians has been providing top-notch services to residential and light commercial clients in Marietta and surrounding counties. Our commitment to excellence, quality, and customer satisfaction has earned us a reputation as one of the most reliable and trustworthy HVAC companies in the region.
Our Story
Founded in 1999 by Mike Durden and Randal Lowe, two long-time professionals in the Atlanta HVAC and plumbing trades, D & L Heating and Air, Inc. was built on the principles of quality, reliability, and customer satisfaction. With a focus on providing exceptional service, we have grown to become a leading HVAC provider in the Atlanta area, serving thousands of satisfied customers.
Our Services
At D & L Heating and Air, Inc., we offer a comprehensive range of HVAC services designed to meet the unique needs of our clients. Our services include:
- Maintenance and repair of HVAC systems
- Installation of new HVAC systems for new construction and replacement systems
- Humidifiers, air cleaners, programmable thermostats, and other HVAC system accessories
- Upgrades to energy-efficient systems, including SEER-rated systems
- Light commercial HVAC services for office buildings, warehouse complexes, retail shops, and more
What Sets Us Apart
Experience Sets Us Apart. When you choose D & L Heating and Air, you choose experience. Our team of expert technicians arrives on time, ready to bring you peace of mind. With over 20 years of experience, we have been the choice for residential and light commercial HVAC services throughout the Marietta and Atlanta, GA region.
Word of Mouth is Our Best Advertising
D & L Heating and Air could be Atlanta's best kept HVAC secret. You may never have heard of us, but our reputation speaks for itself. Though we do not advertise much, our quality, value, and satisfied customers are our hallmark. Call 770-423-3364 to talk with a heating and air expert. See why Atlanta, GA residential and light commercial HVAC clients regularly choose the pros at D & L.
Poor Customer Service and Reliability
Many customers have experienced poor customer service, unprofessional technicians, and unreliability from D&L Heating and Air. Several reviewers reported having to wait for days or even weeks for appointments, only to have technicians not show up or cancel at the last minute. When issues arose, customers often had to repeatedly call the company to get someone to address their problems, with some even being told that the company was "too busy" to assist them.
Subpar Quality of Work and Products
Reviewers reported a range of issues with the quality of work and products provided by D&L Heating and Air. Some mentioned that technicians had to make multiple visits to fix the same issue, while others reported that the company's products were defective or of poor quality. In some cases, technicians were accused of being incompetent or dishonest, with one reviewer stating that a technician had caused more problems than he had fixed.
Lack of Accountability and Follow-Through
Customers expressed frustration with D&L Heating and Air's lack of accountability and follow-through. Reviewers reported that the company would often blame the customer or the builder for issues, rather than taking responsibility for their own mistakes. In some cases, customers were left without functioning HVAC systems for extended periods, with no resolution or compensation offered by the company.
Positive Experiences
While the majority of reviews were negative, some customers did report positive experiences with D&L Heating and Air. A few reviewers praised individual technicians who were professional, courteous, and effective in resolving their HVAC issues. These positive experiences were often attributed to specific technicians or managers who went above and beyond to address customer concerns.
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