Your Comfort, Our Priority
At Empire Heating & Air Conditioning, we're committed to providing the highest quality heating, ventilation, and air conditioning (HVAC) services to homeowners and businesses in the Greater Atlanta Metro Area. With over 35 years of experience and a team of NATE-certified technicians, we pride ourselves on our expertise, professionalism, and customer-centric approach.
Our Story
Founded in 1985, Empire Heating & Air Conditioning has built a reputation for providing reliable, efficient, and cost-effective HVAC solutions to our valued customers. Our team of experts is dedicated to keeping your home or business comfortable, healthy, and energy-efficient. Whether you need air conditioning installation, furnace repair, or indoor air quality improvement, we're here to help.
Our Services
Our comprehensive range of services includes:
- Air Conditioning Installation and Replacement
- Air Conditioning Repair and Maintenance
- Ductless Air Conditioning Installation and Replacement
- Ductless Air Conditioning Repair and Maintenance
- Heat Pump Installation and Replacement
- Heat Pump Repair and Maintenance
- Heating Services
- Furnace Installation and Replacement
- Furnace Repair and Maintenance
- Ductless Heating Installation and Replacement
- Ductless Heating Repair and Maintenance
- Planned Maintenance Agreement
- Indoor Air Quality Services
- Humidification Services
- Ductwork Renovation
- Ventilation Systems Services
- Thermostats & Zoning
- Residential Air Conditioning Systems
- Heating Systems
- Ductless Systems
- Heat Pumps Systems
- Thermostats & Zoning Systems
- CleanGreen Comfort System
- Indoor Air Quality Systems
- Commercial Heating Installation and Replacement
- Commercial Heating Maintenance and Repair
- Commercial Air Conditioning Installation & Replacement
- Commercial Air Conditioning Maintenance & Repair
- Commercial Indoor Air Quality
Our Mission
At Empire Heating & Air Conditioning, our mission is to provide exceptional HVAC services that meet the unique needs of our customers. We're committed to building long-term relationships, providing prompt and reliable service, and ensuring that our customers are completely satisfied with our work.
Our Values
- We value our customers and strive to provide personalized service that exceeds their expectations.
- We're dedicated to continuous training and education to stay up-to-date with the latest HVAC technologies and best practices.
- We're committed to maintaining a safe and healthy work environment for our employees and customers.
- We're passionate about giving back to our community through charitable initiatives and volunteer work.
Overview of Customer Reviews
The majority of customers have had an extremely positive experience with Empire, with most reviewers giving 5-star ratings. The common praises include friendly and knowledgeable technicians, prompt and efficient service, and fair pricing.
Technician Performance
Many reviewers praised the technicians for their excellent work, attention to detail, and ability to explain complex technical information in a clear and concise manner. Technicians such as Charles, Chase, Travis, and Terrence were mentioned by name for their exceptional service.
Customer Service
The office staff was also commended for their prompt response to customer inquiries, scheduling, and follow-up. The company's maintenance plan and emergency services were also highlighted as strengths.
Pricing and Value
Several reviewers mentioned that Empire's pricing was competitive, and the value for the service provided was excellent.
Gripes and Areas for Improvement
Only one reviewer, Thomas Jefferson, expressed disappointment with the service, citing a perceived commission structure that led to pushy sales tactics.
Be the first to review Empire Heating & Air Conditioning.
Write a Review
