Business Details
41 Years
experience
Emergency
services
Trusted HVAC Services in Decatur, GA
Empire Heating & Air Conditioning Heating & Air Conditioning was founded in 1985 by Martin and Gila Hoover, establishing a legacy of excellence in HVAC services across Metro Atlanta. Our team of highly trained technicians brings over 200 years of combined experience, with senior staff NATE-certified and committed to ongoing professional development. We specialize in residential and light commercial HVAC solutions, including installation, repair, and maintenance of air conditioning, heating, heat pumps, and ductless systems. Our commitment to customer satisfaction is reflected in our rigorous safety protocols, including background checks and drug-free workplace standards.As active members of industry organizations like ACCA and ASHRAE, we maintain cutting-edge expertise while upholding core values of integrity, environmental responsibility, and community engagement. Recognized with 15 consecutive Angie's List Super Service Awards and an A+ BBB rating, we combine technical excellence with personalized service to ensure optimal home comfort for every client.
Services
Air Conditioning Repair
Heating Installation
Heat Pump Systems
Ductless Mini-Split
Indoor Air Quality
Maintenance Programs
Emergency HVAC Service
System Replacement
Commercial HVAC
Energy Efficiency Solutions
Details
- Year established: 1985
Highlights and features
- 200+ years of combined HVAC experience in Metro Atlanta
- Senior technicians NATE-certified with continuous training
- 24/7 emergency service with background-checked technicians
- Active participation in HVAC industry organizations
- 15 consecutive Angie's List Super Service Awards
Associations and certifications
- NATE (North American Technician Excellence)
- National Comfort Institute (NCI)
- DET (Duct & Envelope Tightness) Certified
- Angie's List Super Service Award
- Better Business Bureau A+ Rating
What people say
Prompt service
Professional technicians
Reliable repairs
Thorough explanations
Long-term performance
Services
Air Conditioning Repair
Our certified technicians provide prompt air conditioning repair services for residential and commercial properties. We diagnose and fix cooling system issues including refrigerant leaks, compressor failures, and thermostat malfunctions. With same-day service availability and advanced diagnostic tools, we restore cooling efficiency while identifying potential future issues to prevent recurring problems.
Heat Pump Installation
We specialize in heat pump installation for both residential and commercial applications. Our experts assess building requirements to recommend optimal system capacity and configuration. The installation process includes ductwork evaluation, electrical upgrades, and refrigerant line installation, ensuring seamless integration with existing HVAC infrastructure while maximizing energy efficiency and temperature control.
Ductless Mini-Split Systems
Our ductless mini-split solutions address heating and cooling needs in spaces without traditional ductwork. We offer single and multi-zone systems with wall-mounted, ceiling cassette, and floor-standing units. The installation process involves minimal structural modification while providing independent temperature control for additions, converted spaces, and entire buildings through advanced inverter technology and quiet operation.
Indoor Air Quality
We implement comprehensive indoor air quality improvements through advanced filtration systems, UV purification, and humidity control technologies. Our solutions address allergens, volatile organic compounds, and particulate matter while maintaining proper ventilation. Services include system selection, professional installation, and ongoing maintenance to ensure healthy breathing environments in residential and commercial spaces.
Planned Maintenance
Our preventive maintenance programs extend equipment lifespan while maintaining peak efficiency. Bi-annual inspections cover critical components including coils, filters, refrigerant levels, and electrical connections. The program includes priority service scheduling, discounted repairs, and performance optimization to reduce energy consumption while preventing unexpected system failures during peak operating seasons.
People
Martin Hoover
President
Co-founder with over 40 years in HVAC industry, ACCA award recipient, holds multiple technical certifications including Master Plumber and Conditioned Air Contractor licenses. Leads strategic direction while maintaining hands-on involvement in operations.
Gila Hoover
Owner
Co-founder instrumental in establishing company values and operational systems. Active in business development and customer service oversight, ensuring consistent application of founding principles across all service areas.
Chris Adolph
Sales Manager
Leads sales and design team with HVAC industry experience since 2004. Specializes in system optimization and customer education, balancing technical expertise with personalized service recommendations for residential and commercial clients.
Jorge Gonzalez
Operations Manager
24-year HVAC veteran with diverse experience across installation, service, and management roles. Oversees daily operations with certifications in NATE, NCI, and BPI standards, ensuring technical excellence across all service departments.
Michael Suter
Field Service Manager
20+ years HVAC experience with NATE and EPA certifications. Manages service technicians while maintaining technical proficiency through ongoing training, focusing on diagnostic accuracy and customer satisfaction during service calls.
Questions
How often should HVAC systems be serviced?
We recommend bi-annual maintenance: cooling systems in spring and heating systems in fall for optimal performance.
What are common HVAC repair signs?
Unusual noises, reduced airflow, frequent cycling, high energy bills, and inconsistent temperatures indicate potential system issues.
Do you offer emergency HVAC services?
Yes, we provide 24/7 emergency repair services for customers with active maintenance agreements.
What HVAC systems do you install?
We install central air conditioners, heat pumps, gas/electric furnaces, ductless mini-splits, and indoor air quality systems.
Are financing options available?
Yes, we offer financing through trusted partners including zero-interest options for qualified customers.
How long do HVAC systems typically last?
With proper maintenance, systems generally last 15-20 years, though usage patterns and maintenance frequency affect longevity.
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