Business Details
19 Years
experience
Emergency
services
Your Trusted Rochester Plumbing Experts
Pride Plumbing of Rochester of Rochester has been a trusted provider of comprehensive plumbing solutions since 2007. Our team of licensed master plumbers combines decades of collective experience with cutting-edge technology to deliver reliable, customer-focused services across Monroe County. We specialize in water heater installations, sump pump systems, bathroom fixture repairs, gas line services, and sewer/drain maintenance, ensuring every job meets the highest standards of quality and safety. Our commitment to on-time service, upfront pricing, and fully stocked service vehicles guarantees efficient problem resolution.Backed by industry-leading warranties and a 100% satisfaction guarantee, we prioritize customer education and preventive maintenance through service agreements. With rigorous employee background checks and a focus on American-made products, weve built a reputation as Rochesters premier plumbing partner, serving both residential and commercial clients with integrity and expertise.
Services
Water Heaters
Sump Pumps
Bathroom Fixtures
Gas Lines
Sewers & Drains
Emergency Repairs
Drain Cleaning
Plumbing Inspections
System Maintenance
Fixture Installation
Details
- Year established: 2007
Highlights and features
- We guarantee on-time service with 100% price transparency
- Our licensed plumbers use fully stocked vehicles for one-visit fixes
- We offer 24/7 emergency plumbing response during business hours
- Our team undergoes rigorous background checks and drug testing
- We combine latest technology with 15+ years of industry experience
Associations and certifications
- BBB Accredited A+
- Torch Award for Ethics
What people say
Excellent service
Licensed professionals
Upfront pricing
Emergency availability
Knowledgeable technicians
Services
Water Heater Installation
We specialize in installing traditional tank, tankless, and hybrid water heaters. Our technicians assess household needs to recommend energy-efficient models from trusted brands like Navien and State. We offer $250 discounts on tankless installations and $50 off traditional units. All installations include lifetime support and performance optimization for Monroe County homes.
Sump Pump Systems
We install Liberty Pumps sump systems with battery-powered and water-powered backup options. Our solutions include smart monitoring technology and three-year warranties. Technicians perform annual maintenance checks and emergency repairs for Monroe and Ontario County properties prone to seasonal flooding.
Gas Line Services
Our licensed plumbers handle gas line installations, conversions, and repairs following strict safety codes. We specialize in proper pipe sizing, leak detection, and emergency shut-off valve installations. Services include residential gas appliance connections and commercial system maintenance across Rochester.
Drain Cleaning
We use Bio-Ross enzyme cleaner and mechanical rodding to clear clogs without damaging pipes. Services include main sewer line cleaning, video inspections, and preventive maintenance plans. Our technicians handle kitchen, bathroom, and floor drain issues with same-day service availability.
Bathroom Plumbing
We repair and replace toilets, faucets, shower valves, and bathroom fixtures. Our inventory includes American Standard and Toto models with advanced features like dual-flush systems and comfort-height bowls. Technicians carry replacement parts for same-visit repairs across Monroe County.
People
Ross
President
With 15+ years in plumbing management, Ross leads our team with a focus on customer satisfaction and technical excellence. He ensures all operations maintain our founding principles of punctuality, quality service, and technological innovation.
Steve
Senior Technician
Certified master plumber Steve has 12 years of field experience. He specializes in complex water heater installations and emergency repairs, consistently receiving top customer satisfaction scores for clear communication and thorough workmanship.
David Vaile
Service Technician
David provides expert drain cleaning and sewer line services with 10 years of specialized experience. He excels in diagnostic troubleshooting and customer education about preventive maintenance solutions.
Sam
Senior Plumbing Technician
Sam specializes in sump pump systems with expertise in Liberty Pump installations. He has completed over 1,000 basement flood prevention projects across Monroe County since joining in 2015.
Hope
Community Ambassador
Hope manages customer relations and community outreach. With a background in service quality assurance, she ensures our team maintains the highest ethical standards and customer care practices.
Questions
What water heater size do I need?
For 1-2 people choose 30-40 gallon, 2-3 people need 40-50 gallon, and families of 5+ require 60-80 gallon units. Our technicians help determine optimal size during free consultations.
How often should sump pumps be maintained?
We recommend quarterly checks and annual professional maintenance. Our service agreements include automatic annual inspections for primary and backup systems.
Do you repair all plumbing fixture brands?
Yes, our technicians service all major brands including Kohler, Delta, and Moen. We carry universal replacement parts for 90% of common fixture models.
What causes sewer line clogs?
Common causes include tree root intrusion, grease buildup, foreign objects, and pipe corrosion. Our video inspections identify exact issues for targeted repairs.
Are gas line repairs covered by insurance?
Most homeowners insurance covers sudden gas line failures. We provide documentation for claims and work directly with insurance providers when possible.
What's included in plumbing service agreements?
Agreements include annual system inspections, 15% service discounts, priority emergency scheduling, and extended warranties on drain cleaning services.
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