At Total System Services (TSS), we take pride in being one of the most well-established heating, ventilation, and air conditioning (HVAC) service companies serving the Pacific Northwest region, including Boise, Portland, and Seattle. For over 30 years, we have been providing top-notch residential and commercial HVAC repairs, maintenance, and installation services to our customers.
Our Mission
Our mission is to provide exceptional HVAC services that meet the unique needs of our customers. We strive to deliver prompt, efficient, and skilled service that exceeds our customers' expectations. Our team of experienced technicians is dedicated to providing complete commercial HVAC care, from small retail locations to larger buildings and skyscrapers.
Our Services
We offer a wide range of commercial HVAC services, including:
- Commercial HVAC maintenance and repairs
- New heating and air conditioning unit installation
- Preventive maintenance plans
- Commercial HVAC consultation
- HVAC system installation and replacement
- HVAC repair and maintenance for residential and commercial properties
What Sets Us Apart
At TSS, we pride ourselves on our exceptional problem-solving skills, prompt response times, and transparent pricing. Our technicians are friendly, professional, courteous, and knowledgeable, with most having over 10 years of experience. We also offer a 4-Hour Free Look, where we'll hunt down the HVAC offenders that are keeping your building from performing at its best and develop a plan to fix them with no obligation required.
Awards and Affiliations
We are proud to have received numerous awards and commendations for our exceptional service, including a 96+% Customer Satisfaction Rating for Operations & Maintenance at the Richland Federal Building and a commendation from the General Services Administration (GSA) for our exceptional problem-solving skills.
Our Commitment to Excellence
At TSS, we are committed to continuous improvement and excellence in everything we do. We strive to provide the best possible service to our customers, and our commitment to excellence has earned us a reputation as one of the most trusted HVAC service companies in the Pacific Northwest.
Positive Reviews
Excellent Service and Technicians
The majority of reviewers praised the company's technicians, describing them as knowledgeable, friendly, efficient, and professional. They were pleased with the quick response, clear explanations, and efficient repairs. Many reviewers highly recommended the company, citing their positive experiences with technicians who were courteous, respectful, and skilled in their work.
Quality of Work and Value
Reviewers were happy with the quality of the work, stating that the company provided reliable installs and service work. They appreciated the reasonable prices and felt that they received good value for their money.
Responsive and Punctual
The company was commended for its responsiveness and punctuality, with technicians arriving on time and staying in touch with customers throughout the repair process.
Poor Installation and Customer Service
A few reviewers had negative experiences with the company, citing issues with installation, property damage, and poor customer service. One reviewer reported a lengthy and frustrating process, with the company failing to complete the installation correctly and causing additional problems.
Unprofessional Behavior
Some reviewers were upset with the behavior of company technicians, describing them as reckless and unprofessional while driving company vehicles. This behavior reflected poorly on the company and led to negative reviews.
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