Building Trust by Providing Results
At Prostar Services, we pride ourselves on being a trusted and reliable partner for all your heating, cooling, and plumbing needs. Our team of experienced professionals is dedicated to providing top-notch services that ensure your home or business remains comfortable and efficient all year round. With years of experience and a reputation for excellence, we've earned the trust of our customers in Eastern North Carolina and the surrounding communities.
Our Story
Our company was founded on the principles of integrity, hard work, and a commitment to customer satisfaction. Our mission is simple: to provide the best possible solution for your unique needs, ensuring you and your family can enjoy a comfortable and healthy indoor environment. We're proud to be a leading provider of heating, cooling, and plumbing services, and we're committed to building trust by providing results that exceed our customers' expectations.
Our Services
At Prostar Services, we offer a comprehensive range of services designed to meet the unique needs of our customers. From heating and cooling system installation, repair, and maintenance to plumbing, electrical, and indoor air quality services, we've got you covered. Our services include:
- Heating and cooling system installation, repair, and maintenance
- Plumbing services, including tanked and tankless water heaters
- Electrical services, including electrical panel upgrades and lighting installations
- Indoor air quality solutions, including air duct cleaning and sealing
- Commercial HVAC services, including installation, repair, and maintenance
- Preventative maintenance and extended warranties on new equipment
- 24/7 emergency service for those unexpected emergencies
Why Choose Us
At Prostar Services, we're committed to providing exceptional customer service, prompt response times, and expert solutions that fit your unique needs. We pride ourselves on being a trusted partner for all your heating, cooling, and plumbing needs, and we're dedicated to building long-term relationships with our customers.
Exceptional Customer Service
Prostar Services consistently receives high ratings from its customers due to its commitment to exceptional customer service. From scheduling service calls to explaining diagnoses and solutions, Prostar's technicians are knowledgeable, friendly, and thorough in their work. The company's staff, including the owner, are helpful, respectful, and responsive, making customers feel valued and cared for.
In-Situ Repairs
Prostar's technicians are equipped to perform in-situ repairs, which means they can fix problems on the spot without needing to take equipment back to the shop. This convenient service saves customers time and hassle, making Prostar a reliable choice for HVAC repairs and maintenance.
Unparalleled Customer Reviews
The majority of Prostar's customer reviews are glowing, with customers praising the company's professionalism, expertise, and courtesy. From fixing broken AC units to replacing broken water heaters, Prostar's technicians are trusted to get the job done right.
Conflict and Resolution
While some customers have experienced issues with their interactions with Prostar, the company seems to prioritize resolving conflicts and maintaining a positive relationship with its customers. Notable examples include a customer who had to ask multiple times for a technician to come back due to a scheduling mix-up and another customer who received inaccurate information from a technician.
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