Transforming Spaces, Enhancing Lives
At Austin Floor Pros, we pride ourselves on being a local provider of flooring sales and installation services in the Austin, TX area. With years of experience and a commitment to providing exceptional customer service, our team of experts is dedicated to helping you find the perfect flooring solution for your home or business. Whether you're looking to upgrade, repair, or install new floors, we're here to guide you every step of the way.
Our Services
At Austin Floor Pros, we offer a wide range of services to cater to your unique flooring needs. Our expert team of installers and designers are trained to work with a variety of flooring materials, including hardwood, carpet, laminate, tile, and luxury vinyl. From concept to completion, we'll work closely with you to bring your vision to life.
Flooring Installation
Our skilled team of installers specialize in installing a variety of flooring types, including hardwood, carpet, laminate, tile, and luxury vinyl. We'll work with you to select the perfect flooring solution for your home or business, ensuring a seamless and stress-free experience from start to finish.
Flooring Selection
Our showroom is stocked with a vast selection of flooring options, including carpet, hardwood, laminate, tile, and luxury vinyl. Whether you're looking for a classic and timeless look or something more modern and trendy, we have the perfect solution for you.
Financing Options
At Austin Floor Pros, we understand that flooring can be a significant investment. That's why we're proud to offer financing options to help make your flooring dreams a reality. From 0% interest financing to flexible payment plans, we'll work with you to find a solution that fits your budget and needs.
About Our Team
At Austin Floor Pros, we're dedicated to providing exceptional customer service and ensuring that every customer has a superior experience. Our team of experts has years of experience in the flooring industry, and we're committed to staying up-to-date with the latest trends and products.
Our Values
At Austin Floor Pros, we value our customers above all else. We're committed to providing exceptional service, quality products, and unparalleled expertise. We believe that every customer deserves a flawless experience, and we're dedicated to making that happen.
Get Started
If you're ready to start exploring your flooring options, we're here to help. Contact us today to schedule a consultation or to learn more about our services. Whether you're looking to upgrade, repair, or install new floors, we're here to guide you every step of the way.
Error in Installation Process
The worst experience I've had with a company, Brazos & Austin Floor Pros, according to Dana Winter, who gave them a 1-star rating. They made a mistake during the install, which they attempted to cover up by claiming the issue was due to the walls, but it wasn't. The flooring was installed at an angle, and it took several other professionals to agree that the work was unacceptable. The company eventually relented and redid the portion of the house that was installed incorrectly. Communication was also an issue, with the representative, Brazos, failing to follow through on promised dates and times.
Exceptional Service
On the other hand, Brazos & Austin Floor Pros received glowing reviews from Sean Roberts, Ken Rush, and Qian Mouring, all who gave them 5-star ratings. Sean's experience began with water damage, which led to the replacement of his entire first floor. Brazos and his team handled the project with expertise, coordinating with Sean's insurance company and exceeding his expectations. Ken chose Austin Floor Pros after his house suffered major water damage, and Brazos Skipper (Owner) was reassuring and patient. The installers were courteous, fast, and efficient. Qian worked with Brazos and his team on retiling her entire house, and they did an excellent job. The team was professional, pleasant, and reasonably priced.
Timeline and Communication
Ken and Qian also mentioned a few issues with the project. Ken had initially underestimated the timeline, and Qian had to adjust her expectations due to the complexity of the project. Regarding communication, Qian mentioned that they initially had different expectations regarding the timeline and work allocation, which caused some frustration. However, these issues were minor and did not deter the customers from praising the company's work.
Be the first to review Austin Floor Pros.
Write a Review
