Providing peace of mind to all our customers
At JD's Prompt Plumbing, Heating & Air Conditioning, we're proud to have been serving the Lubbock area since 1984. Our goal is to provide top-notch HVAC and plumbing services to homes and businesses in Lubbock, TX, and the West Texas Area. We've built a reputation for delivering fast, effective, and courteous service from skilled technicians and plumbers. We respect your time and treat your home or business with professional courtesy.
Our commitment to excellence is evident in our fast response time, with 95% of all calls booked before lunch completed that same day. We prioritize your safety by screening employees and performing regular drug testing, ensuring you can trust the people in your home. We only use the best materials installed by highly trained technicians and plumbers. Plus, we're available 24/7, even on weekends and after hours, so you don't have to wait for the services you need.
Our Services
We offer a wide range of services to cater to your HVAC, plumbing, and indoor air quality needs. From air conditioning and heating maintenance and repair to duct services, ductless systems, and indoor air quality solutions, we've got you covered. Our plumbing services include drain and sewer, bathroom and kitchen plumbing, water heaters, and more. We also offer commercial services specifically tailored to meet the unique needs of local businesses.
Comfort Club and Promotions
We're committed to providing you with peace of mind and savings opportunities. Join our Comfort Club for as low as $23/month and enjoy discounts on repairs, priority service, and more. Take advantage of our current promotions, including 15% off repairs with JD's Comfort Club and $50 off a service fee with completed repair. Plus, we offer discounts for Club Members, Military, Law-Enforcement, and Seniors.
Why Choose Us
At JD's Prompt Plumbing, Heating & Air Conditioning, we're dedicated to delivering exceptional service that exceeds your expectations. Our team is comprised of skilled technicians and plumbers who are passionate about providing top-notch service. We respect your time and treat your home or business with professional courtesy. Trust us to handle all your HVAC and plumbing needs, and experience the difference for yourself.
Excellent Customer Service and Professionalism
The majority of the reviews rave about the exceptional customer service and professionalism provided by JD's Plumbing, Heating, and Air Conditioning. Many customers praised the prompt response times, with some even receiving same-day service. The technicians were described as friendly, courteous, and knowledgeable, taking the time to explain the issues and solutions to the customers.
Quality of Work
The quality of work performed by JD's technicians was also highly praised. Many customers expressed satisfaction with the efficient and effective solutions provided, with some even commenting on the cleanliness and tidiness of the work areas. The company's ability to fix complex problems quickly and correctly was a common theme throughout the reviews.
Positive Experiences
Several customers shared their positive experiences with specific technicians, such as Jason, William, Jarron, and Lee, who were praised for their expertise and professionalism. The company's communication skills were also commended, with customers appreciating the timely updates and notifications throughout the service process.
Negative Experiences
However, a few customers expressed dissatisfaction with their experiences. Some issues included no-shows for scheduled appointments, unprofessional communication from the office manager, and concerns about pricing and billing practices. A few customers felt that the company's pricing was excessive or unclear.
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