Transform Your Space, Transform Your Life
At Family Flooring, we are committed to providing our customers with an exceptional shopping experience and unparalleled customer service. As a locally owned and operated business, we take pride in being a one-stop-shop for all your flooring needs. With over 30 years of experience, we have built a reputation for excellence, and our expert staff is dedicated to helping you find the perfect flooring solution for your home or office.
Our Story
Founded in 2004, Family Flooring has been serving the Chesapeake, VA area with a passion for providing high-quality flooring products and installation services. We honor all manufacturer warranties and offer a 1-year craftsmanship warranty on our installations. Financing is available through Synchrony, and our experienced team is always ready to guide you through the process from start to finish.
Our Services
We offer a wide range of services to cater to your flooring needs, including:
- Installation: Our expert installers will ensure a seamless and professional installation process.
- Financing: We offer financing options through Synchrony to make your flooring dreams a reality.
- Inspiration: Browse our beautiful flooring galleries to get inspired and find the perfect style for your home.
Our Products
Our extensive catalog features a vast selection of flooring products, including:
- Carpet: From Dixie Home Carpet to luxury vinyl, we have the perfect carpet solution for your home.
- Hardwood: Browse our collection of premium hardwood flooring options.
- Laminate: Discover our range of laminate flooring choices.
- Tile: Explore our tile selection, featuring luxury vinyl, natural stone, and glass tile.
- Waterproof Flooring: Our waterproof flooring options, including SolidTech and SolidTech Plus, offer durability and style.
Why Choose Us?
At Family Flooring, we stand out from the competition with:
- Commitment to excellence
- Helpful staff
- Everyday low prices
- Over 30 years of experience
- Price match guarantee
- One-stop-shop convenience
Request an estimate today and experience the Family Flooring difference!
Overview of Customer Reviews
This section summarizes customer reviews of Family Flooring, a company that installs and sells various types of flooring. The reviews are mixed, with some customers expressing high satisfaction with the company's products and services, while others have experienced problems with installation, customer service, and warranty issues.
Positive Experiences
Many customers have reported positive experiences with Family Flooring. They have praised the company's knowledgeable staff, particularly Kevin, Randy, and Tony, who have helped them choose the right flooring products for their needs and budgets. The installation process has been described as efficient and professional, with some customers appreciating the quick turnaround time and minimal disruption to their daily lives. The quality of the flooring products has also been praised, with many customers reporting satisfaction with the final result.
Negative Experiences
However, some customers have experienced problems with Family Flooring. Some have reported issues with the installation process, including poor workmanship, delays, and lack of communication from the company. Others have experienced problems with the flooring products themselves, such as buckling and bubbling, which have not been adequately addressed by the company. Some customers have also reported poor customer service, including unresponsive staff and refusal to honor warranties.
Common Complaints
- Poor installation quality
- Lack of communication and responsiveness from staff
- Refusal to honor warranties and fix problems
- Poor customer service
Praises
- Knowledgeable and helpful staff
- Efficient and professional installation process
- High-quality flooring products
- Good selection of products
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