The guys in the yellow booties
At SoBellas Home Services, we're more than just an HVAC contractor - we're a team of dedicated professionals committed to providing exceptional service to our customers. Our story began in 2008, and since then, we've been proudly serving El Paso and Las Cruces with top-notch heating, cooling, and indoor air quality services.
Our Mission
Our mission is to provide our customers with peace of mind by ensuring that every aspect of our work is done with excellence. We prioritize your safety by conducting thorough background checks on every member of our team. We stand by our work with warranties, demonstrating our confidence in the durability and reliability of our solutions. Our team is comprised of skilled technicians who are committed to getting the job done right the first time.
Our Services
At SoBellas Home Services, we offer a wide range of services to meet your HVAC needs. Our air conditioning services include AC repair, AC installation, and AC tune-ups, as well as ductless air conditioning and ductwork. During the colder months, we provide heating services, including furnace services, heat pump services, and ductwork. We also offer appliance repair services for refrigerators, washers, dryers, ovens, and dishwashers.
Our team of highly trained technicians is dedicated to providing you with the best HVAC solutions in El Paso. We understand that HVAC issues can cause stress, which is why we're committed to delivering effective and budget-friendly solutions to meet your home's heating and air conditioning requirements.
Why Choose Us?
At SoBellas Home Services, we pride ourselves on our commitment to professionalism and customer satisfaction. Every technician on our team has successfully completed our rigorous Customer Service Training Program, ensuring that you receive exceptional service with a personal touch. We're not just an HVAC company - we're a team of dedicated professionals who care about our customers and our community.
Poor Customer Service and Unreliable Work
Several reviewers have had disappointing experiences with Sobella's appliances, citing poor customer service, unreliable work, and lack of accountability. One reviewer, Angela D., reported that Sobella's technicians broke another part during a repair and refused to fix it, while another reviewer, V. S., saw significant damage to their home due to a mistake made by a Sobella's technician and the company's unwillingness to make it right.
Miscommunication and Unprofessionalism
Reviewers have also complained about miscommunication and unprofessionalism from Sobella's staff. Lynda A. reported that the company failed to keep its word, ignored her emails, and refused to refund her initial fee. Angela D. also described the customer service as "patronizing, rude, and very unhelpful."
Lack of Accountability and Response
In several cases, Sobella's has failed to take responsibility for its mistakes or respond meaningfully to customer concerns. V. S. was told that the company would not sign a contract with a water restoration company to fix the damage they caused, and Lynda A. was ignored for weeks despite repeated emails.
One Positive Review
However, one reviewer, Derek H., had a positive experience with Sobella's. He reported that the technician, Joe A., was polite and efficient, and that the repair was cheaper than expected.
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