Complete Comfort in Any Season!
At Gateway AC, we pride ourselves on being El Paso's trusted experts in air conditioning, heating, and sheet metal services. With over 25 years of experience serving the local community, our team of highly skilled technicians has earned a reputation for providing top-notch solutions to meet all your HVAC needs.
Our Mission
Our mission is to provide exceptional heating and cooling services that cater to the unique needs of our customers. We strive to build long-lasting relationships with our clients by offering personalized attention, competitive pricing, and unparalleled expertise in the industry. Our commitment to quality, integrity, and customer satisfaction has earned us a loyal customer base that trusts us to get the job done right the first time.
Our Services
We offer a comprehensive range of services designed to provide complete comfort and peace of mind for homeowners and business owners alike. Our services include:
- Air Conditioning Installation, Repair, and Maintenance
- Heating Installation, Repair, and Maintenance
- Custom Sheet Metal Fabrication
- Emergency Service and Repair
- Indoor Air Quality Solutions
- Maintenance Plans and Financing Options
What Sets Us Apart
What sets us apart from other HVAC companies is our unwavering commitment to excellence, customer-centric approach, and dedication to staying at the forefront of industry advancements. Our state-of-the-art equipment, experienced technicians, and friendly customer service team ensure that your experience with us is nothing short of exceptional.
Our Values
At Gateway AC, we believe in:
- Providing honest and professional services that meet the highest standards of quality
- Offering competitive pricing and flexible financing options to fit your budget
- Fostering a culture of integrity, accountability, and respect
- Staying up-to-date with the latest technologies and industry advancements
- Building long-term relationships with our customers and the community
Proudly Serving El Paso Since 1993
As a locally owned and operated business, we take pride in serving our community with dedication, expertise, and a passion for providing comprehensive HVAC solutions. Trust us to keep you comfortable all year round!
Positive Experiences with Gateway Heating & Cooling
Many reviewers have had positive experiences with Gateway Heating & Cooling, praising the company's efficiency, professionalism, and great service. Some highlighted the company's ability to provide custom solutions, such as fabricating parts, and offering affordable prices. Others appreciated the friendly and knowledgeable staff, as well as the quick response time.
Issues with Reliability and Communication
On the other hand, some reviewers have had negative experiences with Gateway Heating & Cooling, citing issues with reliability and communication. Some reviewers reported that technicians failed to show up for scheduled appointments or failed to follow up on commitments. Others experienced poor customer service, including unreturned calls and unmet expectations.
Notable Complaints
Some reviewers were particularly disappointed with their experiences, citing instances of no-shows, unreturned calls, and unmet expectations. One reviewer reported that a technician failed to show up for a scheduled appointment and then claimed that a necessary part was missing, despite never having visited the site. Another reviewer reported that a serviceman came to their home, looked at the unit, and then never returned, despite repeated assurances that he would.
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