Business Details
9 Years
experience
Emergency
services
Trusted Austin Damage Restoration Experts
Austin Fire and Flood was founded in 2017 with a clear mission to provide ethical, high-quality restoration services to Austin residents. Our team of IICRC-certified technicians specializes in water, fire, and mold damage restoration, combining advanced technology with personalized care to return properties to pre-loss condition. We operate as a full-turnkey company, managing every phase from emergency response to insurance coordination and final reconstruction.Our commitment to transparency is evident in our free inspections, upfront estimates, and 5-year warranty on all projects. As a locally owned business, we prioritize community values while maintaining rigorous industry standards through our $1 million liability policy and adherence to OSHA guidelines. Our owner, Robin Hall, brings over a decade of restoration expertise and academic focus in industrial hygiene to ensure technical excellence and client trust.
Services
Water Damage Restoration
Fire Damage Restoration
Mold Remediation
Contents Restoration
Insurance Claims Handling
Details
- Year established: 2017
Highlights and features
- 24/7 emergency response with technicians on-site within 30 minutes
- IICRC-certified specialists with 9+ years average industry experience
- Full-turnkey service handling insurance claims through final reconstruction
- 5-year warranty on all restoration projects
- Direct billing with all insurance carriers at approved rates
Associations and certifications
- IICRC (Institute of Inspection, Cleaning and Restoration Certification)
What people say
GODSEND service
Highly recommend
Transparent process
Expert insurance help
Patient professionals
Services
Water Damage Restoration
Our certified technicians respond within 30 minutes to water emergencies, using industrial-grade equipment for extraction, drying, and mold prevention. We document damage for insurance claims while preserving structural integrity. Services include leak repair, drywall replacement, and flooring restoration with 5-year warranty coverage.
Fire Damage Restoration
We secure properties within 30 minutes of fire incidents, removing smoke-damaged materials and eliminating odors using HEPA filtration. Our team restores structural elements while preserving salvageable contents. Insurance documentation includes detailed smoke damage assessments meeting industry classification standards.
Mold Remediation
IICRC-certified specialists contain and remove mold using negative air chambers and antimicrobial treatments. We identify moisture sources causing growth and implement prevention strategies. Post-remediation testing ensures complete spore elimination from residential and commercial environments.
Insurance Claims Handling
Our team manages all insurance interactions, providing Xactimate estimates and documentation to maximize coverage. We negotiate with adjusters to cover full restoration costs while keeping clients informed through every claim stage.
Contents Restoration
We inventory and pack-out damaged belongings using climate-controlled storage. Electronics, documents, and valuables undergo specialized cleaning. Contents receive odor removal and UV sanitization before being returned with final property restoration.
People
Robin Hall
Owner/Operator
Founder with 10+ years in restoration and industrial hygiene PhD candidate. Prioritizes ethical practices and technical excellence while managing complex insurance negotiations for clients.
Alex Zimmer
Client Advocate
Manages client communications with 7 years in customer success roles. Explains technical processes clearly and coordinates seamless transitions from assessment to final restoration.
Danii Jakobeit
Mitigation Manager
Native Austinite with 12 years in restoration. Oversees technical execution of complex projects while maintaining clear client communication throughout the remediation process.
Nicholas Samano
Mitigation Manager
9-year restoration project management veteran. Trains technicians in IICRC standards and leads high-stakes water/fire damage cases with precision-focused execution.
Jessica Plasters
Operations Manager
4-year restoration industry veteran with technical field experience. Coordinates multi-phase projects ensuring adherence to quality standards and timely completion.
Questions
What services does Austin Fire and Flood offer?
We provide 24/7 water damage restoration, fire damage restoration, mold remediation, contents restoration, and complete reconstruction services for residential and commercial properties.
Do you work with insurance companies?
Yes, we handle all insurance claims directly, work with all carriers, and bill at approved rates to minimize your out-of-pocket costs.
How quickly can you respond to emergencies?
Our technicians arrive within 30 minutes of your call and provide immediate assessment, water extraction, and property securing services.
Are your technicians certified?
All technicians hold IICRC certifications in water, fire, and mold restoration with 9+ years average experience in the industry.
What warranty do you offer?
We provide a 5-year warranty on all restoration work, covering structural integrity and workmanship quality.
