Restoring your property, rebuilding your life.
Austin Hi-Tech Restoration is a locally-owned company with 26 years of experience in fire and water restoration. We have served over 11,000 families and businesses in the Austin area, making us the region's leader in fire and loss restoration. Our team of experts has over 300 years of combined experience in fire and water restoration, ensuring that our customers receive the highest level of service and care.
Why Choose Austin Hi-Tech Restoration?
At Austin Hi-Tech Restoration, we pride ourselves on our reputation, talent, and technology. We are a full-service preferred vendor for seven of the top eight insurance carriers in Texas, and we have been recognized for our exceptional service and results. Our team is dedicated to providing the best possible outcome for our customers, and we strive to make the restoration process as seamless and stress-free as possible.
Our Services
We offer a range of services to our customers, including:
- Emergency Water Extraction: We provide rapid-response water extraction services to mitigate water damage and prevent further damage.
- Fire Damage: Our team of experts has the skills and knowledge to restore fire-damaged properties to their pre-loss condition.
- Storm Repair: We provide storm damage repair services, including board-up and tarping to secure properties and prevent further damage.
- Home Remodels: In addition to restoration and reconstruction services, we also offer home remodel and general contracting services.
Testimonials
Our customers have praised our services, saying:
- "From start to finish, this company has done what they said they would do. Whenever I called, which was often, no one ever said 'That's not my department.' It was always, 'Let me.'" - Chri B.
- "Austin Hi-Tech went WAY above and beyond to make my situation as easy and painless as possible. I cannot recommend them enough!" - Elyse C.
What Sets Us Apart
At Austin Hi-Tech Restoration, we take pride in our reputation, talent, and technology. We are dedicated to providing the highest level of service to our customers and making the restoration process as seamless and stress-free as possible. With over 26 years of experience and 300 years of combined service, our team is equipped to handle any restoration project.
Red Flags and Disappointment
The reviewers have mixed experiences with Austin Hi-Tech Restoration, with some expressing satisfaction while others highlight numerous issues. The company's reputation seems to be marred by a lack of professionalism, communication, and integrity.
Inequitable Treatment
Some reviewers report inadequate treatment by the company, including delayed response times, unkept promises, and underestimation of the scope of work. This led to frustration and disappointment, especially in situations where the company failed to meet expectations.
Job Quality and Unprofessionalism
Critics point to subpar work quality, including incomplete jobs, lack of attention to detail, and failure to communicate effectively. Some reviewers felt that the company prioritized larger, more lucrative jobs over smaller, more manageable tasks.
Unsatisfactory Service
The company's inability to provide adequate service is a recurring theme. Some reviewers were left with incomplete or broken work, while others faced delays and lack of follow-through. Moreover, the company's management style and communication were often criticized for being unprofessional and uncaring.
Exceptions to the Rule
Despite the numerous criticisms, some reviewers had positive experiences with Chase Stevenson and his team. They praised the team's exceptional work ethic, professionalism, and courteous communication.
Conclusion
Austin Hi-Tech Restoration seems to have significant issues with quality, communication, and professionalism. While there are some exceptions to the rule, the general consensus suggests that the company's reputation is marred by a lack of integrity and a tendency to prioritize larger jobs over smaller, more manageable tasks.
Be the first to review Austin Hi-Tech Restoration.
Write a Review
