At Shafer Services Plus, we believe in providing exceptional service and building long-lasting relationships with our customers. As a family-owned business serving the San Antonio community since 1988, our commitment is to delivering top-notch cooling, heating, and plumbing solutions that exceed our customers' expectations.
Our Story
Shafer Services Plus has a rich history that dates back to 1884, when our founders first established a presence in San Antonio. Since then, we have grown and expanded our services to meet the evolving needs of our community. Our team of experts is dedicated to providing prompt, professional, and courteous service that prioritizes the well-being of our customers.
Our Core Values
At Shafer Services Plus, we believe that going above and beyond is the key to building trust and loyalty with our customers. We uphold the following core values:
- Treat People Like Family: We treat our customers with the same respect and care that we would expect for our own family members.
- Do the Right Thing, Even When No One Is Watching: We stand by our principles and commit to doing what is right, even when no one is watching.
- Be Easy to Do Business With: We strive to make our services accessible and easy to understand, ensuring that our customers feel comfortable and confident in our abilities.
- Exceed Expectations: We aim to go above and beyond our customers' expectations, providing innovative solutions that meet their unique needs.
Our Services
As a comprehensive provider of cooling, heating, and plumbing services, we offer a wide range of solutions to ensure the comfort and safety of our customers. Our services include:
- Cooling Services: Repair, installation, and maintenance of air conditioning systems
- Heating Services: Repair, installation, and maintenance of heating systems
- Plumbing Services: Repair, installation, and maintenance of plumbing systems
- Drain Services: Repair, installation, and maintenance of drain systems
- Maintenance Plans: Comprehensive maintenance plans designed to prevent issues and extend the life of our customers' systems
What Our Customers Say
We are proud of our reputation for exceptional service and dedication to our customers. Here's what some of our satisfied customers have to say:
- "They came out the same day within the time frame they said they would come out. The tech was professional and explained everything going on with my HVAC system. It was fixed within an hour and I am so grateful for them! Couldn't ask for a better company!" - Amanda M
About Our Blog
Our blog is dedicated to providing expert advice, tips, and news related to cooling, heating, and plumbing. From DIY tutorials to industry insights, our blog is designed to educate and inform our customers on how to maintain their systems and stay up-to-date on the latest industry trends.
Contact Us
If you have any questions or concerns, please don't hesitate to reach out. You can contact us by phone at (210) 660-2424 or by filling out the form below.
General Overview
The reviews provided give an insight into the customer experiences with Shafer Services Plus, a company offering plumbing, HVAC, and other services. The majority of the reviews are positive, praising the company's professionalism, knowledge, and excellent customer service.
Positive Experiences
Many customers have praised the company's technicians, citing their professionalism, knowledge, and willingness to explain the issues and solutions in detail. The company's responsiveness, promptness, and ease of scheduling appointments have also been commended.
Negative Experiences
On the other hand, some customers have expressed dissatisfaction with the company's pricing, billing practices, and communication. Some have reported feeling taken advantage of, citing excessive charges for labor and materials. A few reviews mention miscommunication, inconsistent information, and a lack of transparency regarding costs and services.
Specific Issues
Some specific issues mentioned include:
- Billing disputes: Several customers have reported being charged unexpectedly high amounts for labor and materials, with some feeling taken advantage of.
- Miscommunication: A few customers have reported being given inconsistent or incomplete information about services, prices, and procedures.
- Lack of transparency: Some customers have expressed frustration with the company's pricing and billing practices, citing a lack of transparency and unclear explanations.
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