Fair, Honest, and Reliable Service You Can Count On
At Five Star Air Conditioning, we pride ourselves on getting the job done right, on time, and with the quality workmanship and service you deserve and expect. We are licensed to service and install all makes and models of air conditioning units, and are Certified Trane Comfort Specialists. With over 20 years of experience in both residential and commercial HVAC installations, preventative maintenance, and repair, we have built a reputation for providing fair, honest, and reliable service to our customers in San Antonio and the Hill Country.
Our Services
We offer a wide range of services to meet all your heating and cooling needs. Our skilled technicians can handle residential HVAC installations and repairs, commercial HVAC installations, replacements, and repairs, and preventative maintenance to keep your system running efficiently. Whether you need a new installation, a repair, or a replacement, we have the expertise and resources to get the job done right.
Residential Services
Our residential services include 24/7 emergency service, new installs, replacements, and repairs. We understand that a breakdown can occur at any time, which is why we are available 24/7 to ensure that you and your family stay comfortable in your home. Our technicians are trained and licensed professionals who will diagnose the problem and provide a cost-efficient solution to get your system back up to peak. We also offer flexible scheduling to accommodate your needs, and convenient financing options for new systems.
Commercial Services
Our commercial services include installations, replacements, repairs, and preventative maintenance. We understand the importance of maintaining a comfortable and productive work environment, which is why we offer reliable and efficient solutions to keep your business running smoothly. Our technicians have the expertise and experience to handle any type of commercial HVAC need, from small offices to large commercial buildings.
Our Promise
At Five Star Air Conditioning, we pride ourselves on our commitment to excellence in every aspect of our business. We promise to always respect your home and your time, and to provide you with the highest degree of care and efficiency. We will always call 30-45 minutes in advance so you know exactly when to expect us, wear shoe covers, use drop cloths when needed to protect your flooring, and stay until your unit is working to your satisfaction. We will clean up and remove all trash, and ensure that you are completely satisfied with our service.
Poor Customer Service Experiences
Many reviewers expressed frustration with the company's customer service, citing unprofessionalism, unresponsiveness, and a lack of empathy. Some reviewers reported being treated poorly, talked down to, and blamed for issues with their HVAC systems. Others experienced long wait times, unreturned phone calls, and a general lack of communication from the company.
Quality of Work Concerns
Several reviewers reported issues with the quality of work performed by the company, including incorrectly installed systems, poor workmanship, and a lack of expertise in HVAC repair. Some reviewers also mentioned that the company did not follow through on warranty claims and did not stand behind their work.
Positive Experiences
However, some reviewers reported positive experiences with the company, citing reasonable prices, professional technicians, and good customer service. A few reviewers praised the company's responsiveness, honesty, and willingness to work with customers to resolve issues.
Common Complaints
Common complaints about the company include:
- Poor customer service and unprofessionalism
- Unresponsiveness and lack of communication
- Issues with the quality of work and incorrect installations
- Failure to follow through on warranty claims
- Lack of expertise in HVAC repair
Common Praises
Common praises about the company include:
- Reasonable prices
- Professional and courteous technicians
- Good customer service and responsiveness
- Honesty and willingness to work with customers
Be the first to review Five Star Air Conditioning & Heating.
Write a Review
