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Who We Are
Five Star Heating & Cooling Group is a reputable HVAC contractor providing top-notch heating, cooling, and indoor air quality services to homeowners across Columbus, OH, and surrounding areas. With decades of experience, we have established a reputation for delivering exceptional results, earning the trust of thousands of customers and building a near-flawless rating.
Our Mission
Our mission is to provide a Five-Star Experience to every homeowner, ensuring that every interaction with our team is prompt, courteous, and professional. We strive to make the entire process seamless, efficient, and cost-effective. Our goal is to build long-term relationships with our customers, providing them with the best possible solutions for their heating, cooling, and indoor air quality needs.
Our Services
We offer a comprehensive range of services designed to cater to all your HVAC needs. From furnace repair and maintenance to air conditioner installation and indoor air quality solutions, our team of certified technicians is equipped to handle any task with precision and expertise. Our services include:
- Heating services: furnace repair, maintenance, and installation
- Cooling services: air conditioner repair, maintenance, and installation
- Heat pump services: repair, maintenance, and installation
- Indoor air quality solutions: air purifiers, humidifiers, dehumidifiers, and thermostats
- Plumbing and electrical services
Why Choose Us
What sets us apart from other HVAC contractors is our commitment to excellence, our passion for delivering exceptional customer service, and our dedication to building lasting relationships with our customers. We are proud to be a part of the Five Star Group, an alliance of home services companies committed to making a difference in the communities we serve.
Our Promise
At Five Star Heating & Cooling Group, we promise to provide you with a hassle-free experience, from scheduling to completion. We guarantee prompt, reliable, and courteous service, ensuring that your HVAC systems are running efficiently and effectively. Our technicians are certified, well-trained, and equipped to handle any task, and we stand behind our work with a satisfaction guarantee.
Overall Experience
The majority of customers had an overwhelmingly positive experience with Five Star Home Services. They praised the professionalism, kindness, and expertise of the technicians, sales team, and office staff. Many reviewers mentioned the prompt response, quick installation, and top-notch work quality.
Technician Praise
Several reviewers specifically mentioned the excellent service provided by individual technicians, including Eddie Johnson, Alec, Robbie Willis, Pooya, Mike, Adam, and Cody. These technicians were praised for their professionalism, courtesy, and knowledge.
Quick Response and Installation
Many customers appreciated the prompt response and quick installation of their new air conditioning systems, HVAC systems, and water heaters. Some reviewers mentioned that the work was completed in under 24 hours, which exceeded their expectations.
Professionalism and Quality of Work
Reviewers highlighted the professionalism and quality of work provided by Five Star Home Services. They mentioned that the technicians were knowledgeable, efficient, and clean, and that the work was done to a high standard.
Minor Issues and Resolutions
A few reviewers mentioned minor issues with their installations, such as an air filter cover handler being cut too short and a lack of screws and tape. However, these issues were quickly resolved by the company, which demonstrated their commitment to customer satisfaction.
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