At Direct Hardwood Flooring, we take pride in being one of the leading providers of high-quality hardwood flooring solutions in Charlotte, NC. Our mission is to deliver exceptional customer service, unparalleled product range, and exceptional installation capabilities to ensure our customers receive the best possible outcomes. Our team of experienced professionals is dedicated to providing tailored solutions that cater to our clients' unique needs and preferences.
Our Services
Our company offers a vast array of services that cater to various aspects of flooring solutions. From solid prefinished engineered hardwood flooring to rigid core flooring, we provide an extensive range of products that cater to different tastes and budgets. Our selection includes:
- Hardwood Flooring: We offer a wide variety of hardwood species, along with a range of stains, gloss levels, special edge details, widths, and textures. This allows our clients to choose a flooring that complements their unique style and decor.
- Laminate Flooring: Our innovative and robust laminate floors deliver the look you want, with the durability and practicality you need. Our laminate floors are designed to withstand heavy foot traffic, everyday wear and tear, and even pet activity.
- Installation Services: Our team of experienced installers is dedicated to providing exceptional installation services that meet the highest standards. From planning and design to installation and final walkthrough, we ensure that our clients receive a comprehensive service that meets their needs and exceeds their expectations.
Our Commitment to Service
At Direct Hardwood Flooring, we understand that every client is unique, and we take pride in offering personalized service that caters to their specific needs. Our commitment to service begins from the moment a prospective client walks through our door or calls our number. Each client is assigned a dedicated sales and design specialist who serves as the point of contact for every aspect of the project, from estimating and design to final walkthrough and billing.
Why Choose Us?
Our unwavering commitment to exceptional customer service, combined with our extensive range of products and installations services, sets us apart from other flooring providers in Charlotte, NC. With Direct Hardwood Flooring, you can trust that our experienced professionals will guide you through every stage of the process, ensuring that you receive a flooring solution that meets your unique needs and exceeds your expectations.
Overall Experience
The reviews highlight the excellent customer service and product selection at Direct Hardwood Flooring. Many customers praised the staff's knowledge, friendliness, and helpfulness in assisting them with their flooring needs.
Staff and Service
The staff, including Danny, Laura, and Chris, received high praise for their expertise, patience, and ability to communicate effectively with customers. They were knowledgeable about the products and provided excellent customer service, making customers feel confident and informed about their purchases.
Product Selection and Quality
The store offered a wide selection of flooring options, including LVP, hardwood, engineered hardwood, and prefinished bamboo flooring. The prices were competitive, and many customers appreciated the reasonable prices and the possibility of negotiating.
Delivery and Installation
The delivery and installation process was professional, and customers were pleased with the communication and timeliness of the service.
Negatives
One customer had a disappointing experience when they were not shown a more rustic sample of flooring, despite requesting one.
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