Experience you can trust.
At Hall's Flooring, we take pride in being the premier flooring destination in Charlotte, NC. As a third-generation family-owned and operated business, we have been providing top-notch flooring solutions to the Charlotte area for over 75 years. Our commitment to excellence, exceptional customer service, and unmatched quality have earned us the reputation as the "Home of Quality Floor Coverings since 1947."
Our Story
With over seven decades of experience, we have honed our expertise in the flooring industry, ensuring that our customers receive the best possible solutions for their flooring needs. From luxurious carpets to durable hardwoods, we offer an extensive range of flooring options to suit every style, budget, and lifestyle. Our team of experts is dedicated to providing personalized service, ensuring that our customers feel confident and satisfied with their flooring choices.
Services
At Hall's Flooring, we understand the importance of a seamless flooring experience. That's why we offer a comprehensive range of services designed to make your flooring project a success. Our services include:
- Installation: Our team of expert installers ensures that your flooring is installed to perfection, ensuring a hassle-free experience.
- Design Consultation: Our knowledgeable staff provides personalized design consultations to help you choose the perfect flooring for your space.
- Custom Area Rugs: We offer custom area rug design and creation, tailored to your unique needs and preferences.
Why Choose Us?
- Family Owned and Operated: Our family-owned business is built on a foundation of trust, integrity, and exceptional customer service.
- Everyday Low Prices: We offer competitive pricing without compromising on quality, ensuring that you get the best value for your money.
- Helpful Staff: Our knowledgeable and friendly staff is dedicated to providing personalized service, ensuring that you find the perfect flooring solution.
- Professional Installers: Our expert installers guarantee a seamless installation process, ensuring that your flooring looks amazing and lasts for years to come.
Get Inspired
Browse our extensive online catalog, featuring a wide range of flooring options from top manufacturers. Explore our Inspiration Gallery, where you'll find stunning visuals and ideas to inspire your next flooring project. Whether you're looking for stylish carpets, rugged hardwoods, or anything in between, we have the perfect solution for you.
Customer Service Experiences
The reviews highlight a mix of positive and negative experiences with Hall's Flooring. While some customers praised the company's customer service, citing knowledgeable and helpful sales representatives, others had issues with unresponsive salespeople and poor communication.
Positive Experiences
Many customers raved about the excellent customer service they received from Hall's Flooring. They praised the sales representatives for being knowledgeable, friendly, and helpful in guiding them through the selection process. The installation process was also smooth, with courteous and professional installers.
Negative Experiences
However, a few customers had negative experiences with Hall's Flooring. One customer was disappointed with the lack of communication from the sales representative, leading to a delayed response and eventual loss of business. Another customer had an issue with a custom area rug being delivered with a stain, and the company failed to resolve the issue. A third customer was unhappy with the installation of wool carpet, which looked wavy, and the salesperson's response to the issue was unsatisfactory.
Product Quality and Selection
The reviews suggest that Hall's Flooring offers a wide range of high-quality products, including hardwood, carpet, and luxury vinyl flooring. Customers appreciated the variety of options and the ability to find the right product for their needs.
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