Relax, We'll Take Care of You!
At Floor City USA, we pride ourselves on providing our customers with the best possible selection and pricing on flooring in the Pensacola area. We work very hard to make sure that the customer service you receive goes beyond expectations. We appreciate the opportunity to assist you in designing, selecting, and admiring your finished flooring, bathroom or kitchen project.
Our Mission
Our mission is to provide exceptional customer service, product knowledge, and selection to ensure that our customers are completely satisfied with their purchase. We want our customers to feel good about the entire transaction, from the moment they walk into our showroom until the job is finished. We strive to build long-term relationships with our customers, and we're committed to providing the best possible experience from start to finish.
Our Services
We offer a wide range of services to help our customers achieve their design goals. Our Design Assistance service provides one-on-one consultations with our expert designers, who will work closely with you to bring your vision to life. We also offer Free Sample Checkout, which allows you to take home samples of our products to see how they look in your own lighting. Additionally, our Installation service ensures that your new flooring is installed professionally and efficiently, so you can enjoy your new space as soon as possible.
What Sets Us Apart
At Floor City USA, we understand that our customers are not just looking for a product, they're looking for a solution to their design needs. That's why we take the time to listen to our customers, understand their needs, and provide personalized service to ensure that they find the perfect product for their project. Our knowledgeable staff is dedicated to providing exceptional customer service, and our extensive product selection ensures that our customers have access to the best flooring options available.
Our Promise
At Floor City USA, we promise to provide our customers with an exceptional shopping experience, from start to finish. We promise to listen to our customers, understand their needs, and provide personalized service to ensure that they find the perfect product for their project. We promise to provide high-quality products, expert installation, and exceptional customer service. And, we promise to stand behind our products and services, ensuring that our customers are completely satisfied with their purchase.
Outstanding Customer Service
The reviews are filled with praise for the exceptional customer service provided by the staff at Floor City. Many reviewers mentioned the names of specific staff members who went above and beyond to assist them, including Cricket, Terry, Brian, Jeff Gooden, Celes, and Sherry. These staff members were described as patient, knowledgeable, helpful, and friendly, making the shopping experience enjoyable and stress-free.
Wide Selection and Quality Products
Reviewers were impressed with the wide selection of flooring options available at Floor City, including unique and high-quality products. They appreciated the ability to borrow large samples to take home and test before making a final decision.
Efficient Installation Process
Several reviewers mentioned the efficient installation process, with some mentioning that the job was completed ahead of schedule and within budget. The installation teams, including John Adams and Lees' Flooring Inc, were praised for their professionalism and attention to detail.
Recommendations and Loyalty
Many reviewers expressed their loyalty to Floor City, stating that they would return for future projects and recommend the store to others. They appreciated the personalized service, fair pricing, and overall positive experience.
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