At 911 Restoration of Tampa, we are proud to offer comprehensive property damage restoration services to the Tampa community. Our team of certified technicians is dedicated to providing exceptional customer service, ensuring that our clients receive the highest level of care and attention to detail. We understand the devastating effects of water, fire, mold, and natural disasters on properties, and we are committed to restoring your property to its pre-damaged state.
Our Mission
Our mission is to provide a Fresh Start to our clients, helping them overcome the challenges of property damage. We strive to deliver exceptional service, utilizing cutting-edge technology and the latest industry standards to ensure the most efficient and effective restoration process. Our team is dedicated to building trust with our clients, communicating clearly and transparently throughout the entire restoration process.
Our Services
We offer a wide range of property damage restoration services, including water damage restoration, sewage backup cleanup, mold removal, fire and smoke damage restoration, disaster restoration, sanitization services, and commercial property restoration. Our team is extensively trained and certified in all aspects of residential and commercial property restoration, ensuring that we can handle any property damage issue that arises.
Our Commitment to Excellence
At 911 Restoration of Tampa, we are committed to excellence in all that we do. We understand the importance of prompt response times, which is why we guarantee a response time of under 45 minutes. Our team is available 24/7/365, ensuring that our clients receive the assistance they need, whenever they need it. We also offer a complimentary visual inspection, providing our clients with a comprehensive assessment of the damage and a clear plan of action for restoration.
Our Promise
At 911 Restoration of Tampa, we promise to provide our clients with a Fresh Start, helping them overcome the challenges of property damage. We are dedicated to delivering exceptional service, building trust with our clients, and providing a seamless and stress-free experience. We understand the importance of communication, and our team is trained to keep clients informed at every step of the restoration journey.
Excellent Customer Service and Professionalism
The majority of reviewers praised the company's excellent customer service, professionalism, and prompt response times. Many reviewers mentioned that the team was "friendly, " "kind, " and "compassionate" during stressful situations. The company's ability to respond quickly to emergencies and provide honest assessments was highly valued by customers.
Positive Experiences with Specific Team Members
Several reviewers praised specific team members, including Lucas, Fabien, Michael, Victor, Jose, and Mario, for their exceptional service, professionalism, and kindness. These team members were described as "super helpful, " "extremely efficient, " and "very informative."
Appreciation for Transparency and Honesty
Some reviewers appreciated the company's transparency and honesty, stating that they were not pushy or trying to upsell unnecessary services. One reviewer mentioned that the company was honest about not finding any mold in their home, demonstrating a commitment to integrity.
Negative Experiences
However, two reviewers had negative experiences with the company. One reviewer reported being treated rudely by a team member after requesting an estimate, while another reviewer felt pressured to begin work without receiving an estimate, which made them uncomfortable.
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