Experience the Art of Furniture Shopping
At Heritage Furniture Gallery & Outlet, we are passionate about providing our customers with the best furniture and value on the market today. Located in the heart of furniture country, in the Hickory Furniture Mart, we offer a wide range of luxury furniture at affordable prices. Our mission is to provide our customers with the best possible products and service, which is why we have built direct relationships with top furniture manufacturers.
Our Story
Our journey began with a simple goal: to provide high-quality furniture at discounted prices. We achieved this by establishing direct relationships with manufacturers, which allows us to pass the savings on to our customers. We take pride in offering large discounts on our furniture, ranging from 30% to 75% off retail prices. Our commitment to providing excellent customer service and unbeatable prices has made us a favorite among furniture shoppers.
Services
At Heritage Furniture Gallery & Outlet, we offer a wide range of services to ensure that our customers have a seamless shopping experience. Our highly skilled interior design staff is always available to provide expert advice and guidance to help you find the perfect piece of furniture for your home. We also offer complimentary virtual design appointments, allowing you to explore our vast collection of furniture from the comfort of your own home.
Our Collection
Our showroom features an extensive collection of furniture from renowned manufacturers, including A-America, Bermex, Bramble, Country View Woodworking, Decor-Rest, England Furniture, Massoud, Sarreid, Yutzy, and many more. From bedroom sets to dining room furniture, home office solutions to upholstery, we have something for every room in your home. We also feature a vast selection of motion furniture, occasional pieces, and accessories to complete your home decor.
Why Choose Us
At Heritage Furniture Gallery & Outlet, we pride ourselves on our commitment to customer satisfaction. We strive to provide an exceptional shopping experience, ensuring that our customers leave our showroom feeling satisfied and confident in their purchase. Our knowledgeable staff, extensive collection, and unbeatable prices make us the go-to destination for furniture shoppers in Hickory, NC.
Heritage Furniture Gallery Reviews
Poor Customer Service and Delivery Issues
Heritage Furniture Gallery has received multiple complaints about poor customer service and delivery issues. Customers have reported being charged for items that were not in stock, and then being told that the items would not be available for months. Some customers have also reported receiving rude treatment from sales representatives, such as Liz, who was described as having a bad attitude. Additionally, customers have reported being charged a restocking fee for items that were never shipped.
Delivery Delays and Lack of Communication
Several customers have reported experiencing delivery delays and a lack of communication from Heritage Furniture Gallery. Customers have reported being told that their furniture would be delivered on a certain date, only to find out that the delivery date had been pushed back. Some customers have also reported having to call the company multiple times to find out the status of their order.
Positive Experiences with Certain Sales Representatives
On the other hand, some customers have reported having positive experiences with certain sales representatives, such as Hailey, Patsy, Joyce, Michelle, and Glenda. These sales representatives were described as being helpful, patient, and knowledgeable about the products. They were also praised for their excellent communication skills and their ability to follow up with customers.
Recommendations and Ratings
Overall, Heritage Furniture Gallery has received a mixed bag of reviews. While some customers have reported positive experiences with certain sales representatives, others have reported poor customer service and delivery issues. The company has an average rating of 3.5 stars out of 5, with some customers giving them a perfect score and others giving them a low rating.
Be the first to review Heritage Furniture Gallery & Outlet.
Write a Review
